Client Success Manager

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: TYPE OF WORK

Full Time

: SALARY

1100-1200 USD

: HOURS PER WEEK

40

: DATE UPDATED

Jul 17, 2026

JOB OVERVIEW

About Us:
At ProfitWorks, we believe that our people are the heart of our success. We are passionate about creating an environment where everyone feels valued, supported, and excited to grow. We’re looking for a Client Success Manager to join our team and help us build a world-class culture by attracting the best talent and supporting our people in meaningful ways. Our team has two tea ---------- mbers that have been with the founder for over ten years. Multiple others are nearing the five-year mark.

Key Responsibilities

Client Onboarding & Relationship Management
- Lead discovery calls to understand client needs.
- Manage the client journey from placement to integration.
- Act as the main point of contact for all client concerns.
- Foster strong, long-term client relationships.

Performance Monitoring & Optimization
- Set and track success metrics for clients and teams.
- Monitor daily reports and KPIs to assess performance.
- Identify and address performance gaps.
- Ensure consistent, high-quality service delivery.

Team Coordination & Communication
- Facilitate internal meetings and process alignment.
- Manage workload distribution and task execution.
- Ensure clear, consistent communication across teams and with clients.

Operational Oversight and Process Facilitation:
- Manage task handoffs, workload distribution, and daily End of Shift reporting.
- Monitor performance metrics, address operational challenges, and lead meetings to ensure effective execution and continuous improvement.

Team Support:

- Collaborate closely with internal teams—including Recruitment, HR, and Operations—to ensure alignment and seamless execution of client requirements.
- Serve as the primary liaison between clients and the recruitment team, facilitating clear communication and fostering effective collaboration.

What We’re Looking For:
- 2–5 years of experience as an Account Manager, Client Success Manager, or in a similar client-facing role.
- Experience working with U.S.-based companies is required.
- Background in offshore staffing is a strong advantage.
- Familiarity with the construction or home services industry is preferred.
- Proficient in ClickUp or similar project management tools.
- Exceptional written and verbal English communication skills.
- Strategic thinker with the ability to align client strategies with broader business goals.
- Strong problem-solving skills, able to anticipate and address issues independently.
- Highly organized, capable of managing client records, tracking performance, and handling administrative tasks efficiently.
- Collaborative team player, promoting open communication and smooth coordination across departments.
- Personable and client-focused, with a talent for building lasting professional relationships

Why You’ll Love Working Here:
- Supportive Team: Join a team that values collaboration and celebrates achievements.
- Career Growth: Opportunities for professional development and advancement.
- Loyalty: Tea ---------- mbers who worked with the founder in a prior company have followed. Two have over 10 years with the founder. Generous opportunities for personal and professional development without the corporate garbage that steals your soul.
- Health & Wellness Benefits: We care about your well-being and provide resources to keep you at your best.
- Flexible Work Environment: Enjoy a balanced work-life with options for remote work.

Benefits: ---------- Hours of PTO
- 7- Paid Holidays
- 13th Month Payroll
- Paid Philippine HMO plan
- SSS and Philhealth Reimbursement

We can’t wait to meet you and discover the value you’ll bring to our team! If this sounds like a role you’re excited about, apply now and help us continue building a workplace we all love.

SKILL REQUIREMENT

Client Relationship Management Team Collaboration Team Leadership

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Client Success Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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