Client Success Manager

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: TYPE OF WORK

Full Time

: SALARY

$1,800 – $2,300/month

: HOURS PER WEEK

40

: DATE UPDATED

Feb 27, 2026

JOB OVERVIEW

Full-Time | Remote | $1,800–$2,300 Base + Performance Bonuses

We’re hiring a proactive, highly organised Client Success Manager to oversee client experience, community engagement, CRM control, and deal coordination across three growing businesses.

This role is ideal for someone who is:
- Friendly and confident with clients
- Extremely organised
- Calm under pressure
- Commercially aware
- Comfortable managing multiple moving parts

You’ll be responsible for making sure clients feel supported, systems stay clean, and deals keep progressing.

This is a long-term opportunity with real growth potential into a senior operations role.

What You’ll Be Responsible For
1) Community Management & Growth
- Manage and engage a private client community
- Encourage discussion and participation
- Share weekly performance reports
- Position relevant products/services naturally when appropriate
- Maintain a strong retention culture

You will play a direct role in community-driven revenue growth.

2) Lead Generation Client Success (15 Active Clients)
- Onboard new clients smoothly
- Ensure expectations are clear
- Confirm leads are being handled properly
- Keep client CRMs organised and updated
- Ensure clients have scripts and materials needed
- Act as the main bridge between clients and internal team

We also have 100+ light clients, but these require minimal management.

3) Deal & Operations Coordination (M&A + Internal CRM)
- Manage deal-related emails
- Route communication to the correct person
- Follow up to ensure actions are completed
- Keep internal CRM accurate and organised
- Ensure required documents are prepared for signings
- Help keep acquisition deals moving by coordinating between lawyers, accountants, sellers and buyers

Deals vary in complexity, so attention to detail and consistency are critical.

Salary & Bonus Structure
Base Salary

$1,800 – $2,300 per month (Full-Time, 40 Hours/Week)
Higher offers possible for exceptional candidates.

Performance Bonuses

You will have the opportunity to earn additional monthly and quarterly bonuses:

Community Upsell Bonus
2–5% of revenue generated from community-driven upgrades
or fixed bonus per conversion

Client Retention Bonus
Quarterly bonus if retention targets are maintained (90%+)

Lead Response Speed Bonus
Monthly bonus if response time KPIs are met (95%+ within agreed SLA)

M&A Deal Milestone Bonus
Bonus paid per completed deal or key deal milestones reached

Total compensation potential: $2,700–$3,400+ per month for strong performance.

Requirements:
- Excellent written English
- Strong organisational skills
- CRM experience (GoHighLevel, HubSpot or similar)
- Experience in client success, operations, or account management
- Comfortable communicating with business owners
- Able to manage 40 hours per week

Bonus if you have:
- Lead generation agency experience
- Community management experience
- Exposure to M&A or deal environments

How To Apply
Please send:
1. A 2–3 minute video explaining:
- Your client success or operations experience
- How you stay organised across multiple workflows
- Why you believe you’re a strong fit for this role
2. Your CV
Subject line: Client Success Manager Application

We’re looking for someone who enjoys helping clients succeed, keeping systems organised, and playing a key role in business growth.

If that sounds like you, we’d love to hear from you.

SKILL REQUIREMENT

CRM Account Management Operation Management

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Client Success Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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