Client Success Coordinator (Remote)

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: TYPE OF WORK

Part Time

: SALARY

$6 USD/Hour

: HOURS PER WEEK

5

: DATE UPDATED

Aug 17, 2026

JOB OVERVIEW

Are you an organized, empathetic, and detail-oriented administrative professional looking for a stable, long-term part-time role with a growing integrated health clinic?

We are a boutique, small-practice integrated clinic in Toronto, Canada, expanding to support 2–3 healthcare providers. We are seeking a dedicated Patient Success Coordinator to join our team remotely for approximately 5 hours per week.

In this role, you will handle lead management, appointment booking, and patient communications. While your schedule is flexible, you must be able to log in Monday through Friday to process and send emails during Eastern Standard Time (EST / Toronto, Canada) business hours to ensure our clients receive replies within 24 hours.

Key Responsibilities:
- Lead Capture & Email Management: Monitor inbox, capture incoming leads, and reply within 24 hours using established template responses (dispatched during EST business hours, Monday–Friday).
- Scheduling & Patient Management: Book and manage telehealth and in-clinic appointments using Jane App.
- Patient Reactivation: Send reactivation emails and follow up with prospective clients who dropped off or haven't booked recently.
- Event & Course Logistics (2–3x per year): Organize registrant emails and handle administrative logistics for clinic courses/events.
-Future Scope: As our clinic grows, this role may expand to include checking voicemails and handling VoIP calls.

Required Skills & Qualifications:
Tools & Tech:
-Proficient in Google Workspace (Gmail, Google Docs, Sheets).
-Familiarity with Zoom scheduling
-Experience with Jane App is a plus (must be willing to learn if new to it).
- Communication: Excellent written English with strong attention to tone and detail.
-Availability: Able to check in daily Monday–Friday during EST business hours to send emails.
-Attributes: Reliable, proactive, and empathetic toward health/rehab clients.

How to Apply:

To ensure you read the full posting, please include the keyword "NRehab" in the subject line of your application.

Please reply with the following required items:
- Resume (PDF preferred)
- Cover Letter briefly introducing yourself and your relevant administrative experience.
- 2-Minute Video Introduction (Provide a link to a Loom or zoom introducing yourself and your experience).
- Confirmation of EST Availability: Confirm that you can send client emails during EST business hours, Monday–Friday.
- Link to your OnlineJobs.ph profile.

SKILL REQUIREMENT

Email Management Electronic Health Record Medical Virtual Assistant

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Client Success Coordinator (Remote)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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