Client Services Specialist

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

USD 3 - 4/ hour

: HOURS PER WEEK

40

: DATE UPDATED

Oct 16, 2026

JOB OVERVIEW

Role Summary

As a Client Support Specialist at PawPay, your primary responsibility is to provide exceptional customer service by assisting existing clients, resolving inquiries, and ensuring a smooth and positive experience with our platform. You will serve as a key point of contact for clients who need assistance with their accounts, transactions, claims-related inquiries, and general platform concerns. This role focuses on problem-solving, client satisfaction, and timely issue resolution, ensuring that every client receives professional, accurate, and reliable support. Your goal is to build client trust, resolve concerns efficiently, and maintain strong relationships through consistent and high-quality customer service.

What You’ll Do

Respond to client inquiries through phone calls, emails, chat, and other communication channels.
Investigate, troubleshoot, and resolve client concerns related to accounts, transactions, platform functionality, and service-related issues.
Provide clear, accurate, and timely solutions while maintaining a professional and empathetic approach.
Coordinate with internal departments, including Claims, Development, and Operations, to resolve complex issues.
Handle client complaints and escalations professionally, ensuring proper follow-through until resolution.
Maintain accurate records of client interactions, concerns, and resolutions in the CRM or support system.
Proactively follow up on unresolved cases and provide clients with timely status updates.
Identify recurring issues and recommend improvements to enhance the overall client experience.
Maintain a strong understanding of PawPay's products, services, policies, and processes to provide reliable assistance.

How Success is Measured

Your performance will be evaluated based on:

Number of partners onboarded per week
Activation rate (partners who successfully install the widget)
Conversion rate from outreach to signup

Ideal Candidate Profile

We’re looking for someone who is:

Customer-focused and empathetic, with a genuine passion for helping people and resolving concerns.
A strong problem-solver who can investigate issues, identify root causes, and provide practical solutions.
Experienced in customer service, technical support, client support, or similar customer-facing roles.
Confident handling challenging conversations, complaints, and escalations professionally.
Highly organized and detail-oriented, with the ability to manage multiple support cases simultaneously.
Comfortable using CRM platforms, ticketing systems, and other customer support tools.
Proactive in following up with clients and coordinating with internal teams.
Patient, adaptable, and capable of working independently in a fast-paced remote environment.
Fluent in English, with excellent written and verbal communication skills.
Willing to learn about PawPay's services, insurance-related processes, and platform functionality.
What We're Looking For
We're looking for someone who doesn't just respond to inquiries but takes ownership of client concerns from start to resolution.

The ideal candidate is resourceful, dependable, and committed to providing an excellent support experience while maintaining professionalism, accuracy, and efficiency.

At PawPay, we believe great client support is not just about answering questions, it's about solving problems, building trust, and making every interaction count.

Here’s what sets us apart:

High-impact work – Your contributions directly influence business growth
Global exposure – Work with international teams and clients
Fast-paced learning environment – Ideal for driven and adaptable individuals
Performance-driven culture – We recognize results and reward initiative
Growth opportunities – Be part of a company scaling multiple ventures

If you’re someone who thrives in a results-oriented, entrepreneurial environment and wants to grow quickly, this is the right place for you.

SKILL REQUIREMENT

Customer Service Client Relationship Management

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0021
Controller Execution Time ( Jobseekers / Job )	0.0206
Total Execution Time	0.0234

GET DATA

No GET data exists

MEMORY USAGE

1,515,832 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Client-Services-Specialist-1747500

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0113 seconds) (Hide)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `employer_jobs` WHERE `job_id` = 1747500 LIMIT 1
0.0005	SELECT * FROM `employers` WHERE `employer_id` = 800036 LIMIT 1
0.0004	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1747500 AND `misc`.`id` IS NULL
0.0006	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-10-18',ej.date_added) duration_days, DATEDIFF('2026-10-18',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-10-18',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1747500'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1747500
0.0006	`UPDATE employer_jobs SET hit_counts = '*Oct-10-2026=349Oct-11-2026=296Oct-12-2026=104Oct-13-2026=52Oct-14-2026=27Oct-15-2026=19Oct-16-2026=997Oct-17-2026=72**Oct-18-2026=5' WHERE job_id= '1747500'`
0.0013	`UPDATE employer_jobs SET monthly_hits = '***Oct-2026=1921' WHERE job_id= '1747500'`
0.0003	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1747500' AND status LIKE 'sent%' ORDER BY id DESC`
0.0002	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1747500
0.0043	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '800036' AND `date_added` >= '2022-06-08'
0.0004	`select * from teasers`
0.0016	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1792342952
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Client-Services-Specialist-1747500
csrf-token	020dd5581e22c26dbfcc904fdfde5dea

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.1
HTTP_DNT

Client Services Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?