Client Services & Onboarding Manager (Nonprofit & Tax Support | Long-Term | US Hours)

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: TYPE OF WORK

Full Time

: SALARY

9/hr

: HOURS PER WEEK

TBD

: DATE UPDATED

Mar 20, 2026

JOB OVERVIEW

Job Overview

We are a growing nonprofit organization seeking a reliable, long-term tea ---------- mber to help manage client intake, onboarding, and support our daily operations.

This is a very important role in our organization. You will be one of the first people our clients interact with, so strong communication skills and professionalism are essential.

We are looking for someone who is friendly, organized, detail-oriented, and comfortable speaking with clients.

Work Schedule
Full-time (40 hours/week)
Must be available during U.S. Eastern Time (EST) hours

Key Responsibilities

Communicate with new and existing clients via email, chat, and occasional calls
Manage client intake process (collecting and organizing information)
Guide clients through onboarding steps
Provide ongoing client support and follow-ups
Maintain accurate records and documentation
Assist with internal operations and administrative tasks
Help ensure smooth workflows across the team

Requirements

Excellent written and spoken English
Comfortable speaking with clients (voice calls may be required)
Strong organizational and multitasking skills
Attention to detail and ability to follow processes

Preferred

Experience with U.S. taxes or bookkeeping
Experience working with nonprofits
Background in customer service, virtual assistance, or operations

What We’re Looking For

Someone who wants a long-term position (not short-term or project-based)
Reliable, responsive, and proactive
Able to work independently and take ownership of tasks
Positive attitude and client-first mindset

How to Apply
To apply, please include:

A short introduction about yourself
Your experience with client communication or onboarding
Any experience with U.S. taxes or nonprofits (if applicable)
Confirmation that you can work U.S. Eastern Time hours

SKILL REQUIREMENT

Administrative Management Tax Preparation Operation Management

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Client Services & Onboarding Manager (Nonprofit & Tax Support | Long-Term | US Hours)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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