Client & Sales Support VA

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TYPE OF WORK

Part Time

SALARY

TBD

HOURS PER WEEK

20

DATE UPDATED

Oct 14, 2026

JOB OVERVIEW

Be the friendly voice that helps our clients get things moving!
We’re looking for a Customer Support & Sales Support Representative who is confident, friendly, and enjoys speaking with people. If you have a positive personality, good energy, and feel comfortable communicating with clients over the phone or Zoom, we’d love to hear from you!

The Evacuation Map Store is a company in Northern America that is trained and specialized in creating emergency evacuation maps.

You don’t need to be an expert in evacuation maps - we’ll provide full training to help you understand our process, systems, and what you need to know to support our clients confidently. Start part-time with the potential to transition into a full-time position.

Your main role will be to communicate with our clients and coordinate with our map team to make sure map revisions are handled smoothly. Night-shift experience is preferred.

Your responsibilities will include:
Speaking with clients by phone or Zoom regarding their map revision requests
Coordinating between the map team and clients to make sure requirements are clearly understood
Scheduling calls between clients when needed
Discussing map details or revisions with clients and confirming any changes or requirements
Building a friendly and professional relationship with clients
Keeping track of client requests and ensuring follow-ups are completed
Using our systems and communication tools to keep information organized
Following up with clients when additional clarification is needed
Serve as the primary point of contact for clients, managing communication and coordination whenever the Senior Project Manager is unavailable

What We’re Looking For
We’re looking for someone who is:
Confident and comfortable speaking with clients
Friendly, approachable, and naturally positive
Comfortable communicating over the phone or Zoom
Has good spoken and written English
Professional and pleasant when dealing with customers
A good listener who can understand and clarify client requests
Organized and able to keep track of multiple conversations or follow-ups
A team player who enjoys working with others
Willing to learn and take initiative

Interested?
Click the link below, fill out the forms, and complete the assessment to get started.
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Want to get to know us better first?
Check out our website: ----------

Looking forward to learning more about you!
Steve + Mia

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