Client Retention Specialist

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TYPE OF WORK

Full Time

SALARY

N/A

HOURS PER WEEK

40

DATE UPDATED

Sep 4, 2026

JOB OVERVIEW

We are looking for a Client Retention Specialist to communicate with existing clients, build good relationships, address concerns, and help ensure clients have a positive experience with our law firm.

Responsibilities
- Communicate with clients by phone and email.
- Follow up with clients and address their concerns.
- Maintain positive client relationships.
- Keep client records and notes updated.
- Coordinate with attorneys and other team members.
- Track follow-ups and client concerns.
- Handle client information confidentially.
- Assist with other client service tasks as needed.

Qualifications
- Experience in customer service, client retention, sales, or a similar role.
- Good English communication skills.
- Friendly, professional, and patient.
- Strong follow-up and organizational skills.
- Comfortable handling difficult conversations.
- Law firm experience is a plus.

How to Apply
Please submit your resume along with a one-minute video introduction briefly highlighting your experience in client retention or customer support and sharing why you believe you’d be a great fit for this role.

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