Client Relationship & Operations Manager

# Client Relationship & Operations Manager

**Full-Time Remote Position (Philippines)**

Established U.S.-based home service company seeking a highly organized, proactive, and professional **Client Relationship & Operations Manager** to become a long-term part of a fast-growing operation.

This is **NOT an entry-level virtual assistant role**.

We are looking for someone capable of handling real operational responsibility, customer communication, scheduling coordination, follow-ups, organization, and administrative oversight in a fast-paced environment.

If you require constant supervision, struggle with communication, or are uncomfortable taking initiative and ownership, this role will not be a good fit.

We are looking for someone dependable, detail-oriented, highly responsive, and capable of helping maintain structure and organization across multiple moving parts of the business.

## Work Schedule

* Monday through Friday
* 8:00 AM to 5:00 PM U.S. Eastern Time
* 1-hour lunch break
* 40 hours per week

Applicants **MUST** be fully available during U.S. Eastern business hours.

This is a real-time operational role, not passive task work.

You are expected to remain online, responsive, and immediately available during working hours for:

* Phone calls
* Customer communication
* Scheduling updates
* Internal team coordination
* Operational support
* Video calls when needed

## Communication Requirements

Applicants must be comfortable being on camera and participating in live video calls during work hours.

There will be situations where management or field staff may initiate video calls to:

* Discuss live field situations
* Review projects in real time
* Coordinate customer concerns
* Assist with active jobsite situations
* Communicate face-to-face regarding operational matters

Professional appearance, strong communication skills, and comfort on camera are required.

## Compensation

Starting compensation is **$5 to $6 USD per hour**, depending on experience, qualifications, communication skills, and interview performance.

In addition to hourly pay, this position includes a **generous performance-based incentive program** connected to specific operational and performance benchmarks.

Performance incentives are tracked and calculated **weekly**, giving strong performers the opportunity to increase their income quickly.

A successful Brand Manager who consistently meets or exceeds performance expectations should be capable of earning an effective income of **$10+ per hour** through a combination of hourly pay and incentives.

Additional compensation growth is available as performance, responsibility, and the company continue to grow.

We are looking for a long-term team member, not a temporary freelancer.

## Core Responsibilities

### Client Relationship Management

* Answer inbound phone calls professionally
* Respond to customer texts and emails quickly
* Maintain strong customer communication and follow-up
* Assist with scheduling and appointment confirmations
* Follow up with leads, estimates, and existing customers
* Handle customer questions and concerns professionally
* Help maintain an excellent customer experience
* Ensure customers do not get forgotten or lost during the sales and service process

### Operations Coordination

* Coordinate calendars, schedules, and field operations
* Organize and track ongoing tasks and follow-ups
* Maintain accurate CRM notes and customer records
* Monitor pending estimates, appointments, and customer opportunities
* Ensure important operational details do not fall through the cracks
* Coordinate internally with management, office staff, and field crews
* Help improve workflows and organization throughout the company
* Identify problems and help find solutions before they become larger issues

### Administrative & Management Support

* Assist management with organization and operational oversight
* Track pending items, priorities, and project updates
* Maintain structure, accountability, and communication
* Help management stay organized in a fast-paced environment
* Take ownership of assigned responsibilities without requiring constant supervision

### Sales Follow-Up & Customer Retention

* Consistently follow up with leads and open estimates
* Help move potential customers through the decision-making process
* Reconnect with customers who have not responded
* Follow up after completed projects
* Assist with review requests and customer retention
* Identify opportunities for repeat business and additional services

This is not an aggressive sales position, but strong follow-up and communication are a major part of the role.

### Social Media & Marketing Coordination

* Organize project photos and videos
* Assist with social media scheduling and posting
* Coordinate customer review requests
* Respond to messages and engagement when needed
* Help maintain brand consistency and online presence

## Required Qualifications

* Excellent spoken and written English
* Clear and confident phone communication
* Strong organizational skills
* High attention to detail
* Fast response time
* Strong customer service skills
* Ability to multitask in a fast-paced environment
* Comfortable participating in live video calls
* Professional appearance and communication
* Ability to think critically and solve problems independently
* Ability to prioritize responsibilities without constant direction
* Strong follow-up habits
* Reliable internet connection
* Quiet and professional work environment
* Ability to take ownership and accept accountability

## Preferred Experience

Experience in any of the following is strongly preferred:

* Operations coordination
* Scheduling and dispatching
* CRM management
* Customer service
* Lead follow-up or sales support
* Social media management
* Executive or administrative support
* Workflow and systems management
* Home service or construction industry

Previous experience working directly with U.S.-based customers is a major plus.

## Who This Position Is For

We are building a serious operation and looking for serious professionals.

This position is best suited for someone who enjoys:

* Organization
* Customer communication
* Follow-up
* Problem-solving
* Operational structure
* Improving systems
* Taking responsibility
* Helping businesses grow

This is **NOT a passive assistant role**.

We are looking for someone who can become a trusted operational asset, take ownership of their responsibilities, and become a long-term part of the company.

## How to Apply

Please submit:

1. Your resume
2. A short introduction explaining your relevant experience
3. A **1–2 minute video introduction** so we can see and hear how you communicate
4. A brief description of your experience with CRM systems, scheduling, customer communication, and follow-up
5. An example of a system, workflow, or process you helped improve in a previous position

In your application subject line, include the phrase:

**“Structure Creates Growth”**

**Please include a 1–2 minute video explaining why your previous experience, skills, and work style would help contribute to the growth of our business.**

Applications that do not follow the instructions may not be considered.