Client Operations & Virtual Assistant

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: TYPE OF WORK

Any

: SALARY

$400-600

: HOURS PER WEEK

20

: DATE UPDATED

Oct 2, 2026

JOB OVERVIEW

Client Operations & Virtual Assistant - Long-Term Role

Part-time: ~20 hours/week | Monday–Friday | $ ---------- /month

About Us

On the Mend is a growing UK health and wellbeing company helping people struggling with chronic symptoms and nervous system dysregulation get back to living full, active lives.

We're a small, ambitious team looking for an exceptional Client Operations & Virtual Assistant to join us long-term.
We're looking for someone organised, warm, intelligent, reliable and proactive - someone who can learn how the business works, take ownership and eventually spot and solve problems without waiting to be asked.

What You'll Do

Your role will cover three main areas:

Client Support & Operations
- Onboard new clients and keep our Notion tracker updated
- Send contracts, welcome gifts and completion gifts
- Answer straightforward client questions via WhatsApp
- Coordinate bookings with our practitioners
- Send session links, reminders and weekly community messages
- Lightly edit and upload group-session recordings
- Keep client information and resources organised
- Help request reviews from clients

You won't provide medical or therapeutic advice - your job is to make sure clients feel looked after, requests reach the right person and nothing falls through the cracks.

Business Operations
- Schedule and upload social media content
- Maintain trackers and internal systems
- Help organise occasional events
- Prepare our weekly team retrospective
- Write up action points and follow up on tasks
- Help improve and organise our internal processes
- General administrative support

Founder Support
- Organise calendars and appointments
- Book flights and travel
- Research options and make reservations
- Help with occasional personal/admin tasks

Who We're Looking For
Excellent spoken and written English is essential, as you'll regularly communicate directly with our clients.

We're looking for someone who is:
- Extremely organised and detail-oriented
- Warm and natural when communicating with people
- Proactive and comfortable taking initiative
- Reliable - if you say you'll do something, it gets done
- Comfortable working independently
- Good at knowing when to solve something and when to ask for help
- Quick to learn new software and systems
- Available across Monday–Friday
- Equipped with reliable internet and their own computer
- Interested in joining a company long-term

Experience as a VA, Executive Assistant, Operations Assistant or Client Success Assistant is useful, but your communication, judgement and attitude matter more to us than your CV.

The mindset we're looking for is:
“I noticed this needed doing, so I sorted it.”

rather than:
“Nobody told me to do it.”

Hours & Salary
The role will initially be approximately 20 hours/week, spread across Monday–Friday.
There is flexibility around when much of the work is completed, but you'll need to check in regularly during the working week because you'll be helping with client support.

Salary: $ ---------- USD/month depending on experience and ability.

We're looking for someone who could grow with us for years. There will be opportunities for more hours, responsibility and compensation as the company grows.

How to Apply
Please complete this short application: ----------

As part of the application, we'll ask you to send a short 60–90 second video introduction. This doesn't need to be a polished, highly edited video, we'd just like to get a feel for how you naturally communicate.

Shortlisted candidates will be invited to an interview, followed by a short paid practical trial before we make our final decision.

SKILL REQUIREMENT

Communication Organization Problem Solving

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Client Operations & Virtual Assistant

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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