Client Operations Coordinator

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TYPE OF WORK

Full Time

SALARY

300

HOURS PER WEEK

20

DATE UPDATED

Aug 14, 2026

JOB OVERVIEW

Remote | Weekend | U.S. Eastern Time

We are looking for a smart, reliable *A-player to help run our daily bookings and take care of our customers.

Your job is simple:
Make sure every booking gets handled from start to finish.
We are looking for someone who can help us:
Fill bookings. Take care of customers. Learn what they need. Ensure they come back.

What You Will Do
* Find the right therapist for each booking
* Call and/or message therapists
* Confirm appointments
* Help fix last-minute problems
* Talk with clients by phone, text, and email
* Update customer notes in GoHighLevel
* Follow up after appointments
* Learn what each customer likes and needs
* Help customers book again

We want you to learn things like:
* What therapist are more reliable
* What type of massage clients prefer
* Where they have pain
* How their session went
* When they may want another massage

If we learn something important about a customer, it goes in the CRM.

We need Someone
* Excellent at English
* Reliable
* Organized
* Fast
* Good at solving problems
* Comfortable making phone calls
* Able to work without being watched all day
* Willing to keep going until the job is done

If one therapist says no, you find another.
If someone cancels, you help fix it.
We want someone who sees a problem and says:
“I got it.”

How to Apply

Start your message with:
**I OWN THE OUTCOME**

Then answer:
1. A client has a massage in 90 minutes and no therapist has accepted. What would you do?
2. Are you comfortable calling U.S. customers?
3. What CRM tools have you used?
4. What hours can you work in New York time on Saturday and Sunday?
5. What monthly salary are you looking for in PHP?

*Also send a voice or video recording introducing yourself.

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