Smarter Living Choices -
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TYPE OF WORK
Full Time
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SALARY
$10-$15 AUD per hour
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HOURS PER WEEK
40
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DATE UPDATED
Sep 11, 2025
Position Summary:
The Client Happiness Officer (CHO) plays a crucial role in ensuring customers are not only happy but also loyal to the brand. This role requires exceptional people skills, a comprehensive understanding of customer needs, and the ability to resolve issues quickly. The primary objective is to cultivate strong relationships with customers, enhance brand loyalty, and contribute to the organisation's success. The ideal candidate will possess an outstanding sales background coupled with extensive customer service experience to ensure high levels of customer satisfaction. The CHO will handle customer inquiries, solve problems, and maintain positive relationships, demonstrating exceptional communication skills, empathy, and a robust commitment to delivering top-notch customer service.
Key Responsibilities:
- Building strong relationships with clients to fully understand their requirements.
- Addressing client inquiries promptly and effectively.
- Collaborating with internal teams to enhance the overall customer experience.
- Responding to customer inquiries via phone,
- Identifying and assessing customers' needs to achieve maximum satisfaction.
- Resolving customer complaints and issues with patience and empathy.
- Nurturing sustainable relationships and trust with customers through open and interactive communication.
- Maintaining accurate records of customer interactions and transactions.
- Collaborating with other teams to ensure a seamless customer experience.
- Providing feedback on the efficiency of the customer service process.
- Staying updated on product knowledge and company policies to assist customers effectively.
- Handling the prospecting calls and signing up new clients.
Qualifications:
- Strong communication skills, both verbal and written.
- Proven track record in sales along with extensive customer service experience.
- Excellent communication and interpersonal abilities.
- Ability to remain calm and courteous under pressure.
- Strong problem-solving skills.
- Proficiency in CRM systems and MS Office.
- A positive and customer-focused attitude.
- Ability to thrive in a team environment.
- A nursing or community service degree is highly preferred.
- Any experience with Home care would be advantageous.
Desired Traits:
- Empathy
- Problem-solving
- Attention to detail
Desired Skills:
- Strategic thinking
- Relationship building
- Market research
- Sales acumen
To Apply for the Job:
1. Provide a few sentences explaining your interest in this position and why you are the ideal candidate.
2. Brief summary about yourself: i.e., Single/Married, kids (if any), and any personal commitments outside of work.
3. Change the subject to "Your CHO- [Your name] - [Age] - [Degree] - [IQ] - [English score]"
4. Send your CV in PDF format.
5. Include a screenshot of your internet speed and computer specifications.
Please Answer the Following Questions:
1. What is your current role title?
2. How many years of customer service experience do you have?
3. How do you rate your skills in Customer Service on a scale from 1 to 5 (where 1 means little or no experience, and 5 means expert)?
4. How do you rate your skills in Sales or Lead Nurturing on a scale from 1 to 5 (where 1 means little or no experience, and 5 means expert)?
5. Are you available to work from 9 AM to 5 PM Sydney time?
6. Do you prefer to work Full-time or Part-time?
And finally, after your signature, answer this question: [your age] x 5 =?
