Client Concierge Associate

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: TYPE OF WORK

Full Time

: SALARY

Aligned to Experience

: HOURS PER WEEK

40

: DATE UPDATED

Jan 6, 2026

JOB OVERVIEW

Client Concierge Associate
Noble Beast Dog Training (NBDT)

Job Category: Administrative / Client Operations
Department: Administrative
Employment Type: Full-Time
Location: 100% Remote
Work Hours: 40 hours per week
Compensation: Aligned to experience
Reports To: General Administrative Manager

Role Overview
The Client Concierge Associate plays a key role in supporting and executing the daily operations of the Client Concierge Department at Noble Beast Dog Training. This role focuses on client communication, service coordination, scheduling support, and operational execution while partnering closely with the General Administrative Manager and Dog Training Team Leadership to ensure a high-quality client experience.

This position requires a highly organized, proactive individual who thrives in a fast-paced, service-oriented environment and contributes to continuous improvement across administrative and client-facing processes.

KEY RESPONSIBILITIES:

CLIENT & SERVICE SUPPORT
- Respond to client, trainer, and internal inquiries via email and phone
- Register and enroll dogs into training services accurately and efficiently
- Support client onboarding, scheduling, and service coordination
- Maintain high standards of customer service and professionalism

DAILY OPERATIONS & ADMINISTRATIVE SUPPORT
- Support daily Client Concierge department operations
- Organize workload to ensure efficiency and responsiveness
- Complete assigned administrative and operational tasks
- Communicate relevant updates or issues to the General Administrative Manager
- Assist with department needs or coverage as required

SCHEDULING & COVERAGE
- Assist with team scheduling and coverage coordination
- Support scheduling for promotions, email campaigns, class releases, and high-volume periods
- Help manage vacation and time-off coverage to ensure department needs are met
- Step in to provide coverage during emergencies, illness, or peak demand

PROCESS & DOCUMENTATION SUPPORT
- Assist with maintaining and updating templates for services and workflows
- Identify process gaps or inefficiencies and suggest improvements
- Support implementation of updated procedures or tools as needed

REPORTING & CADENCE
Weekly:
- Support productivity tracking and workload reporting as requested
Monthly:
- Assist with preparation of monthly reports and updates
- Participate in monthly tea ---------- etings as applicable
- Attend one-on-one check-ins with the General Administrative Manager as required
Quarterly
- Support quarterly performance or operational reviews as needed
- Participate in all-company meetings and department updates

SPECIAL PROJECTS & OTHER DUTIES AS ASSIGNED
- Participate in and support special department strategic projects, including but not limited to process improvements, system enhancements, service launches, and operational initiatives as assigned
- Collaborate cross-functionally with leadership, trainers, and administrative partners on time-bound or priority initiatives
- Assist with research, documentation, testing, rollout support, and post-implementation follow-up for departmental projects
- Adapt to evolving business needs and contribute to other duties as assigned

QUALIFICATIONS & CORE COMPETENCIES

Communication & Collaboration
- Strong written and verbal communication skills
- Ability to interact professionally with clients, trainers, and tea ---------- mbers
- Comfortable handling questions, concerns, and service issues with empathy

Organization & Execution
- Highly organized with strong attention to detail
- Ability to manage multiple priorities and meet deadlines
- Reliable, accountable, and self-motivated

Technical & Process Skills
- Comfortable using common workplace tools (email, scheduling systems, spreadsheets)
- Willingness to learn new systems, processes, and technologies
- Strong problem-solving mindset

Professional Attributes
- Positive, proactive attitude
- Open to feedback and committed to growth
- Strong work ethic and integrity
- Consistently demonstrates Noble Beast Dog Training’s core values

SKILL REQUIREMENT

Customer Service Administrative Support Client Relationship Management

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Client Concierge Associate

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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