Client Care & Executive Assistant

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: TYPE OF WORK

Full Time

: SALARY

400/month

: HOURS PER WEEK

40

: DATE UPDATED

Nov 6, 2025

JOB OVERVIEW

Job Title: Client Care & Executive Assistant (Full-Time, Long-Term)

About Us
Better Office Furniture is a U.S.-based company that designs and delivers high-quality office furniture solutions. Our clients choose us because we listen, offer thoughtful solutions, and make sure every detail of their experience is handled with care.

We are warm, service-driven, and take pride in doing things the right way.

We are hiring someone who enjoys helping others, is naturally organized, follows processes consistently, and wants to be part of a supportive, stable, long-term team.

What You’ll Do

Client Service & Office Support

Reply to customer inquiries with kindness, accuracy, and professionalism

Prepare and send estimates, quotes, and invoices

Keep clients updated throughout their order process, from quote to delivery

Coordinate schedules for deliveries, follow-ups, and installation

Maintain accurate notes and status updates in HubSpot and internal tracking systems

Support customers in a way that makes them feel heard, taken care of, and confident choosing us

Email Communication (Important)

You will be assigned a company email address to communicate with customers as part of our team

The company owner will forward email requests or conversations to you to assist with drafting replies

You will send replies from your company email, while copying the owner (or relevant tea ---------- mbers) to maintain transparency and alignment

All communication will follow our established tone, steps, and customer care process

Consistency, clarity, and follow-through in every message is essential

Executive Assistant Support

Help manage and organize the owner’s tasks, reminders, and follow-up lists

Assist in preparing customer communication drafts, follow-up sequences, and task coordination

Take initiative to reduce workload on the owner while staying within documented processes

Maintain communication and provide daily updates to keep workflows moving smoothly

Who You Are

You take pride in accuracy and finishing tasks completely

You are kind, steady, and patient in how you communicate

You appreciate clear systems and follow them consistently

You find satisfaction in making someone else’s day easier

You enjoy being part of a team that cares about people

Skills & Requirements

Excellent English speaking and writing skills (minimal accent preferred)

Experience in customer service or client support

Strong attention to detail and reliable follow-through

Proficient with Microsoft 365 (Word, Excel, Outlook)

Experience with HubSpot or similar CRM systems preferred

Comfortable managing email inboxes and communication workflows

Must be comfortable using Zoom and Google Meet for calls

Ability to work during U.S. business hours (full or partial overlap)

Nice to Have

iPhone for texting or FaceTime

Experience sending quotes or preparing customer documents

Familiarity with office furniture, interior design, construction, or vendor coordination (not required)

Our Culture

We are kind, hardworking, and service-driven.
We value:

Integrity

Clear communication

Doing things correctly the first time

Making customers feel taken care of

Consistency and respect for proven processes

If you do your best work in a calm, supportive, structured environment where you can truly help people, you will be very happy here.

To Apply

Please send:

A short message introducing yourself

Your resume

A 45–60 second voice recording answering:

Why you want to work with us

A time you followed a detailed process carefully and successfully

Only applicants who complete all three steps will be reviewed.

SKILL REQUIREMENT

Customer Support Sales Support Office and Administration

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Client Care & Executive Assistant

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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