Client Call Coordinator

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: TYPE OF WORK

Full Time

: SALARY

Negotiable based on experience

: HOURS PER WEEK

40

: DATE UPDATED

Apr 9, 2026

JOB OVERVIEW

We are a fast-growing structural engineering firm based in Australia and is currently looking for a confident and composed male Client Call Coordinator with a strong direct background in client calls and client meetings and has worked in a coordinator project management before. A full-time role from 7:00 AM to 3:30 pm Philippines time, weekdays only.

This role involves direct communication with clients— particularly those related to project delays, drawing status, or technical concerns. Your key responsibility is to act as the first point of contact on the phone, provide a warm and professional experience for the client, and coordinate internally with our design team to ensure timely resolutions.

We are ideally looking for someone who is comfortable under pressure, has excellent communication skills, and enjoys solving in a fast-paced environment.

KEY RESPONSIBILITIES:

Answer incoming client phone calls regarding project updates, delays, or technical questions.

Reassure and guide clients calmly and professionally — especially in high-pressure or escalated situations.

Gather relevant information from clients to assist internal design teams.

Follow up on requests with the design team and ensure clients receive timely responses.

Maintain detailed records of calls and follow-ups using internal systems.

Escalate urgent or complex issues to the appropriate internal tea ---------- mbers.

Build and maintain strong client relationships through consistent and reliable communication.

Assist in improving call-handling procedures and response workflows.

SKILLS & QUALIFICATIONS:

A university degree or diploma

Previous experience in a client-facing or coordination role is highly desirable.

Exposure or experience in an engineering or construction industry is a MUST.

Excellent verbal communication skills with a calm and empathetic phone manner.

Ability to handle pressure, de-escalate tense situations, and remain composed under stress.

Strong organizational and time management skills.

Comfortable with regular phone interaction as the core part of the role.

Basic understanding of engineering or construction drawings is a PLUS.

Proficient in using collaboration tools (e.g., Teams, CRM systems, call logging software).

NICE TO HAVE:

Experience working with internal engineering or design teams.

Prior work in a support or help desk-style role involving technical discussions.

To apply and be considered, please follow the below:

1. Please send a link to your most updated CV and a short recording link explaining your relevant experience to the role.
2. Use 3 apply points.

Only those applicants who follow the above instructions will be contacted.

SKILL REQUIREMENT

Construction And Engineering Project Management Client Relationship Management

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Client Call Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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