Client Advocate - Remote

Company Overview

The Compliance Services Organization didn't exist. We built it.

MP1 Solutions pioneered the Compliance Services Organization (CSO) — a new category of operating partner built to replace the fragmented vendor model that has defined compliance programs for decades. Built on the foundation of MedPro Disposal, the nation's largest privately-held medical waste company serving 35,000+ providers across 48 states over the past 15 years, MP1 Solutions extends that operational infrastructure, vendor network, and customer trust into a category we're actively building — and leading. We're doing it with a technology-forward approach, actively developing the AI infrastructure that will make this model smarter, faster, and more scalable as we grow.

What we do: We operate as the single compliance partner for non-acute healthcare facilities — consolidating every obligation into one coordinated program, assigning one dedicated account manager as the point of accountability, and actively managing the underlying vendor ecosystem through continuous evaluation, negotiation, and optimization on the practice's behalf.

Why it matters: Regulated facilities across the country are managing compliance the same fragmented way they always have. We're changing that — and we're looking for people who want to help build what comes next.

Our technology: We're actively building the AI infrastructure that sits behind this model — automating compliance tracking, surfacing risks before they become problems, and creating a system that gets smarter with every client we add. If you want to build at the intersection of compliance and technology, you're in the right place.

Our impact: Our clients never have to worry about something falling through the cracks — obligations are coordinated, tracked, and documented in one place. We audit costs, eliminate overcharges, and deliver proof of compliance that always keeps practices inspection ready. Every client has one dedicated account manager who owns their program end to end. And unlike a traditional vendor relationship, our model is designed to get better over time — continuously re-evaluated, optimized, and improved with every client we serve.

Position Overview:
We are seeking for Customer Service Representatives/Client Advocate with experience building relationships and trust via inbound & outbound calls. If you are goal-oriented and comfortable working from home over the phone or via email and are ready to be a part of a high-growth, rapidly expanding company with unlimited growth for motivated individuals, then please apply!

Mission statement: Identify, engage, and convert healthcare organizations with multiple locations into clients by offering centralized compliance solutions that drive efficiency and cost savings.

Key Responsibilities:
• Manage inbound and outbound customer communications through phone, email, and other support channels while maintaining professionalism and responsiveness.
• Build strong relationships with healthcare clients by understanding their needs, providing accurate information, and delivering exceptional customer support.
• Resolve customer concerns, complaints, and service issues efficiently while ensuring a positive and solution-oriented client experience.
• Maintain accurate documentation of customer interactions, account updates, service requests, and resolutions within company systems and CRM platforms.
• Coordinate with internal departments to drive timely issue resolution, service fulfillment, and client satisfaction.
• Educate clients about company services, compliance programs, and available solutions to support long-term client success.
• Meet performance expectations related to productivity, responsiveness, quality assurance, and customer satisfaction metrics.
• Adapt quickly to evolving processes, priorities, and operational needs within a fast-paced and rapidly growing remote work environment.

Qualifications:
• Bachelor’s degree in a related field or equivalent combination of education and relevant work experience.
• Minimum of 2 years of customer service experience in a BPO environment.
• Strong verbal and written English communication skills with the ability to build rapport and trust with clients.
• Proven ability to multitask, prioritize tasks, and work independently with minimal supervision.
• Proficiency in Microsoft Office applications, Salesforce and other CRM platforms, with the ability to accurately manage customer records, track interactions, update account information, and navigate multiple systems efficiently in a fast-paced environment.
• Experience handling inbound and outbound customer interactions through phone and email support channels.
• Reliable work-from-home setup, including a stable internet connection, backup power/internet, and a quiet dedicated workspace.
• Professional, adaptable, detail-oriented, and capable of thriving in a fast-paced environment.

Compensation & Benefits:
• Salary Range: $500-$650 base (depending on level of experience) + $50 internet allowance + monthly incentives
• Permanent work-from-home
• 40 hours per week, aligned with U.S. business hours (CST, graveyard shift).
• Fixed weekends off (Saturday & Sunday)
• Work Anniversary Bonus
• No work with pay on US Holidays

Basic Technical Requirements:
• Your own laptop/desktop PC with the following minimum specs: i5 5th gen and above/AMD equivalent; 8GB RAM; Mozilla or Chrome installed; Windows 10 upwards.
• A consistent and stable internet connection of at least 20Mbps
• With back-up computer, internet connection and power supply
• Noise-canceling headset/headphones
• A quiet and dedicated workspace at home

Application Process:
1. Your most updated resume.

2. Record a 1–2-minute video introduction using Loom or Vocaroo and share the link with us for easy access.

In your video, please briefly introduce yourself and answer the following:
• What is your CSR/BPO experience? Please include your years of experience and the type of customer service or BPO roles you’ve handled.
• How many years have you worked in a work-from-home/remote setup?
• Are you currently employed or working under a contract? If yes, please briefly share your current work arrangement and availability.
• Why should we hire you?

Please keep your video clear, professional, and within 1–2 minutes. Make sure the video link is accessible to our Recruitment Team.

3. Submit to all of these emails:

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Equal Employment Opportunity Statement
MedPro Disposal and MP1 Solutions are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.