Calling All Organised Asset Management Assistants! Join Our UK Property Team — with 13th Month Bonus

Hi, thanks for checking out our job posting!

If you're an organised, proactive and detail-focused person who takes pride in getting things done properly, we'd love to hear from you. At London Executive, we're building a different kind of property agency — one where homes are managed with purpose, clients are cared for, and no detail is left to chance. When you join us, you'll be part of a team that values Family, Health, Contribution, Stepping Up and Owning It, while giving you the support, coaching and development opportunities to grow. This is a long-term, fully remote role working UK hours, with paid vacation and sick leave, a 13th-month bonus, and the opportunity to make a meaningful impact on how we operate and grow.

WHY YOU’LL LOVE WORKING WITH US…

You'll be joining a company that's deliberately building a different kind of agency — focused on purpose, care, professionalism and high standards. You'll have the opportunity to make a significant impact on our operations and help improve the way we work.

We believe growth should be part of everyday work, with coaching, regular 1:1s, feedback, development reviews, team huddles and opportunities to share learning. You'll be trusted to take ownership, contribute ideas and help make our systems, processes and client experience better.

You'll work with a team that genuinely cares about both what we achieve and how we achieve it.

This is a long-term opportunity, not a short-term contract.
You'll have paid vacation and sick leave, plus an end-of-year 13th-month bonus.
You'll work remotely while collaborating with a team focused on delivering a high standard of service.


THE ROLE WE ARE HIRING FOR

Asset Management Assistant
As our Asset Management Assistant, you'll provide reliable, proactive administrative and operational support to the Asset Manager.

You'll help keep the moving parts of property management organised and progressing — from maintenance and repairs through to compliance, inspections, tenancy support, deposit processing and property records. This role is about more than simply completing admin tasks. We need someone who takes ownership of the details, follows things through, communicates clearly and notices when something needs attention.

Key Responsibilities:
-Support the Asset Manager with day-to-day property management administration and maintenance coordination.
-Coordinate maintenance requests, including emergencies, and communicate with tenants, landlords and contractors.
-Schedule repairs and follow up with contractors and relevant parties to ensure outstanding work progresses.
-Ensure completed repair works have been satisfactorily addressed and property records are updated.
-Support tenant and landlord queries throughout the tenancy lifecycle.
-Arrange pre-tenancy works and provide new tenants with relevant property information.
-Process and coordinate tenant deposits for release, including organising deduction lists and supporting evidence.
-Ensure eligible tenant deposits are processed and released within the required legal timeframe.
-Maintain accurate property compliance records in our CRM, including gas safety certificates, EPCs, electrical inspection certificates and other required documentation.
-Identify missing, incomplete, approaching or expired compliance documentation and escalate appropriately.
-Run property inspection due reports and coordinate inspection appointments with tenants.
-Prepare inspection templates, highlight areas requiring attention and finalise reports following Asset Manager feedback.
-Send completed inspection reports to landlords and maintain accurate inspection schedules.
-Keep taskboards, project boards and relevant operational systems up to date.
-Log support tickets, manage handovers and complete other accountability requirements.
-Help update Standard Operating Procedures and suggest improvements to processes and systems.
-Assist the Asset Manager during Property Management meetings, including taking notes.
-Answer incoming office calls, reserve keys for contractors, pass messages to the Lettings team and manage the Repairs mailbox.
-Complete required training and participate actively in weekly Script Practice, 1:1s and Monthly Development Reviews.
-Keep developing your knowledge of systems, automation and AI tools that can improve efficiency, accuracy and service delivery.


Personality Traits that best suit this role:
-Highly organised and able to manage multiple priorities.
-Proactive — you notice what needs doing and take action.
-Detail-oriented and accurate.
-Reliable and strong on follow-through.
-Calm and professional under pressure.
-Caring and service-minded.
-Confident enough to speak up and step outside your comfort zone.
-A natural problem solver who looks for solutions rather than excuses.
-Curious and genuinely willing to learn.
-Collaborative and supportive of others.
-Comfortable taking responsibility and owning outcomes.
-Adaptable and open to new systems, technology, automation and AI.
-Trustworthy and discreet when handling confidential information.


Required Skills & Experience:
-Strong organisation and time-management skills.
-Excellent attention to detail and accuracy.
-Clear and professional written and verbal communication.
-Ability to manage multiple tasks, deadlines and follow-ups.
-Strong problem-solving and initiative.
-A customer-service mindset and genuine care for tenants and landlords.
-Ability to manage property-management administration across maintenance, inspections, compliance and tenancy support.
-Confidence using operational software and systems, with the ability to learn new tools quickly.
-Strong teamwork and collaboration.
-Demonstrated ownership, accountability and reliability.
-Willingness to learn and adopt appropriate AI and automation tools.
-Professional discretion and confidentiality.


Preferred Qualifications:
-Previous property management or property administration experience.
-Experience working with UK residential property.
-Experience coordinating contractors, maintenance or property inspections.
-Experience with tenancy administration or deposit processing.
-Familiarity with property-management software and digital task-management systems.
*Note: These are preferred rather than mandatory qualifications.


THE IMPORTANCE OF THIS ROLE

This role helps turn London Executive's promise of clarity, care, confidence and professional property management into the day-to-day experience of landlords and tenants.

You're the person helping ensure that the details don't fall through the cracks. Maintenance gets followed through. Compliance records stay current. Inspections happen on time. Deposits are processed accurately. Queries are progressed. Information remains organised. You'll own the coordination and follow-through, while the Asset Manager retains responsibility for higher-level judgement and decisions.

Done well, your work gives the Asset Manager the support needed to focus on asset management while helping London Executive deliver the reliable, responsive and professional service our clients and tenants expect.


OUR STORY
London Executive was established in 1992 by the founders' parents and has grown around a focus on selling and letting some of the best homes in Central London.

The company has developed a distinctive approach to marketing and is committed to providing world-class customer service.
Today, London Executive describes itself as a different kind of agency. We aim to guide clients with confidence, protect their interests, and provide a concierge-style experience where properties are in expert hands.

We recognise that property decisions often happen during periods of change, pressure, hope or uncertainty. That's why clarity, calm, care, professionalism, empathy and creativity are central to the experience we want to create.

OUR MISSION
To redefine what it means to sell, let, and manage homes by doing things differently with purpose, creativity, and care.


WHY WE’RE A GREAT PLACE TO WORK

We believe culture is one of our greatest advantages.

We're building a high-performance team based on trust, accountability, open communication, high standards and a genuine commitment to helping one another succeed.

High performance is part of how we work. We set high standards, prepare well, embrace feedback, take initiative and focus on meaningful outcomes rather than appearances. We believe you can care deeply about people while also expecting great work — and that the two should go hand in hand.

Development isn't something that only happens during a formal review. Coaching is part of how we work. You'll have regular 1:1s, feedback, development reviews, team huddles and opportunities to share what you're learning.

Since 1992, London Executive has built its reputation around selling and letting homes in Central London, with a distinctive approach to marketing and a commitment to world-class customer service. We also invest time and money into training and development because we want our team to become better and more professional people.

THE VALUES WE STAND BY
1. Family — Family First — We support one another with mutual respect, care, open communication and a shared commitment to being a great team.
2. Health — Without our health, everything else is irrelevant — We recognise that protecting our health, energy, boundaries and wellbeing helps us perform sustainably.
3. Contribution — Add Value — We aim to make things better, not simply busier, and leave our roles, systems and processes stronger than we found them.
4. Stepping Up — Step Outside Your Comfort Zone — We speak up, take initiative, handle difficult situations and act when something needs to move forward.
5. Owning It — Responsibility & Ownership — We take responsibility for our actions and outcomes, follow through on commitments and look for solutions rather than excuses.

PAY, HOURS & BENEFITS
Pay: $750–$800 USD per calendar month
Start: ASAP
Employment: Long-term
Hours: Monday–Friday, 9:00 AM–6:00 PM UK Time
Availability: At least 40 hours per week
Location: Fully remote
Payment: Biweekly during the first month, then monthly thereafter
Paid Time Off: Paid vacation and sick leave
Bonus: End-of-year 13th-month bonus
Growth: Genuine career growth and development opportunities
Impact: Opportunity to make a significant impact on our operations and grow the business
Culture: Collaborative and innovative work environment

NOW THE IMPORTANT PART — HOW YOU CAN APPLY:
The first step to joining our team is to complete a short questionnaire. It will take about 25–35 minutes and needs to be completed in one sitting. When you're ready, click this link to get started: ----------

Please do not send a CV/resume or cover letter unless specifically requested.

We are looking for someone who genuinely wants a long-term opportunity, is comfortable working UK hours, and is excited about taking ownership and contributing to a growing business.

Response Timeline: By 25th September