Call Center Quality Control Specialist (Part-Time, Remote, US Healthcare)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Any

: SALARY

4/hr

: HOURS PER WEEK

TBD

: DATE UPDATED

Oct 4, 2026

JOB OVERVIEW

About Us
Sola Kids Dental & Orthodontics is a growing pediatric dental group with four offices in Los Angeles, California. We provide elevated dental and orthodontic care to kids and young adults, mostly from Spanish-speaking families. Our call center schedules appointments and answers patient questions in English and Spanish. We are looking for a sharp, detail-oriented Quality Control Specialist to help our call center team deliver a great experience on every call.

Schedule

20 hours per week: Monday to Friday, 4 hours per day
Hours are fixed to US Pacific Time: 8:00 AM to 12:00 PM Pacific
That is 11:00 PM to 3:00 AM Philippine time from March to early November
It shifts to 12:00 AM to 4:00 AM Philippine time from early November to March, when the US changes its clocks
Potential to grow into a full-time role for strong performers

Pay
$4.00 USD per hour (about $430 per month at 20 hours per week)
Higher wage available for candidates with Spanish proficiency. Please note clearly in your application.

What You Will Do
Listen to recorded calls and score them using our quality checklist
Check that agents follow scripts, schedule correctly, and give accurate information
Give clear, respectful written feedback to agents and highlight what they do well
Spot trends (common mistakes, missed opportunities, training gaps) and report them to call center leadership
Help build and improve scorecards, training materials, and call guidelines
Keep simple weekly reports on call quality results

Requirements
At least 1 year of BPO or call center experience (required)
Excellent English, both spoken and written
Strong attention to detail and comfort giving honest feedback
Reliable internet connection (at least 25 Mbps)
Quiet workspace, a good headset, and your own computer
Ability to protect private patient information and follow US healthcare privacy rules (HIPAA training provided)

Big Plus
Spanish proficiency (strongly preferred, and it comes with higher pay)
Experience in a QA, quality analyst, team lead, or supervisor role
Healthcare, dental, or US medical call center experience
Experience with call center or scheduling software

How to Apply
To be considered, please include the following in your application:

Put "QC Specialist - Spanish" or "QC Specialist - English Only" in the subject line of your application.
Rate your Spanish level: None, Basic, Conversational, or Fluent. If you are Conversational or Fluent, write 2 to 3 sentences in Spanish about your call center experience.
List your BPO or call center experience, including company names, roles, and years. Tell us if you have held a QA or leadership role.
Tell us in 2 to 3 sentences: what makes a customer service call "great"?
Confirm that you can work 8:00 AM to 12:00 PM US Pacific Time, Monday to Friday.

SKILL REQUIREMENT

Customer Service Communication Quality Assurance

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0012
Controller Execution Time ( Jobseekers / Job )	0.0171
Total Execution Time	0.0192

GET DATA

No GET data exists

MEMORY USAGE

1,504,208 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Call-Center-Quality-Control-Specialist-Part-Time-Remote-US-Healthcare-1743212

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0097 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0003	SELECT * FROM `employer_jobs` WHERE `job_id` = 1743212 LIMIT 1
0.0003	SELECT * FROM `employers` WHERE `employer_id` = 808825 LIMIT 1
0.0006	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1743212 AND `misc`.`id` IS NULL
0.0004	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-10-16',ej.date_added) duration_days, DATEDIFF('2026-10-16',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-10-16',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1743212'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1743212
0.0011	`UPDATE employer_jobs SET hit_counts = '*Oct-04-2026=1212Oct-05-2026=335Oct-06-2026=105Oct-07-2026=108Oct-08-2026=62Oct-09-2026=51Oct-10-2026=32Oct-11-2026=3Oct-12-2026=1*Oct-16-2026=2' WHERE job_id= '1743212'`
0.0006	`UPDATE employer_jobs SET monthly_hits = '***Oct-2026=1887' WHERE job_id= '1743212'`
0.0008	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1743212' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1743212
0.0032	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '808825' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0011	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1792149174
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Call-Center-Quality-Control-Specialist-Part-Time-Remote-US-Healthcare-1743212
csrf-token	c9677987abd7dead1f97a6cc29e67b19

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.43
HTTP_DNT

Call Center Quality Control Specialist (Part-Time, Remote, US Healthcare)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?