Call Center Manager (Hands-On) – High-Volume Appointment Setting

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: TYPE OF WORK

Full Time

: SALARY

$4 to $8 per hour

: HOURS PER WEEK

40

: DATE UPDATED

Feb 18, 2026

JOB OVERVIEW

Location: Remote
Platform: GoHighLevel + WAVV Dialer
Industry: Residential Solar (Appointment Setting Only)

IMPORTANT APPLICATION REQUIREMENT (READ FIRST)
Applications without an audio or video introduction will NOT be reviewed.

To be considered for this role, you must submit one of the following:
A short video introduction or audio recording
Your recording should briefly cover:
call center management experience
dialing experience
familiarity and experience with compliance
Written resumes alone will not be considered. Initial screening will be conducted using submitted audio/video introductions.

About the Role

We are seeking an experienced, hands-on Call Center Manager to lead and actively participate in a high-volume outbound appointment-setting operation. This role requires someone who can manage people, systems, and performance, while also working the dialer themselves when needed.

This is not a passive or supervisory-only role. You will be expected to lead from the front, maintain daily output, and ensure professional, compliant outbound calling practices at all times.

*Key Responsibilities

Daily Operations & Leadership
Manage daily outbound call center operations
Set and enforce daily, weekly, and monthly performance targets
Monitor live dialing activity and team productivity
Actively dial when needed to:
Set appointments
Test scripts
Lead by example

Manage scheduling, coverage, attendance, and daily accountability
Address performance and coaching needs in real time

*Dialer & Platform Management

Oversee daily use of the WAVV dialer within GoHighLevel
Ensure campaigns are set up correctly and running efficiently
Monitor key metrics including:
Call volume
Contact rates
Appointment set rates
Dispositions
Troubleshoot workflow or dialing issues as they arise

*Training & Coaching

Train and onboard new callers on:
Scripts and call flow
Objection handling
Appointment-setting standards
Review call recordings and provide structured feedback
Refine scripts and talking points to improve conversions
Run regular team huddles and performance check-ins

*Compliance & Quality Control

Ensure outbound activity follows applicable calling regulations and internal policies
Maintain proper call disclosures and opt-out handling
Enforce internal do-not-call and suppression procedures
Monitor call recordings for quality and professionalism
Maintain accurate records related to call activity and opt-outs

*Reporting & Performance Tracking

Track and report KPIs including:
Calls placed
Contacts made
Appointments set
Show rates
Provide clear performance summaries to ownership
Identify trends and opportunities to improve output and quality

*Required Experience & Skills

Proven experience managing an outbound call center or appointment-setting team
Hands-on dialing experience required
Familiarity with high-volume outbound calling environments
Experience using GoHighLevel and/or power or predictive dialers (WAVV preferred)
Strong understanding of call center compliance and best practices
Clear spoken English and strong communication skills
Ability to lead, coach, and hold teams accountable daily

*Preferred Qualifications

Experience in solar, home services, or appointment-based sales
Experience managing remote or offshore teams
Strong script optimization and objection-handling skills
Metrics-driven and process-oriented mindset

*What Success Looks Like

Consistent daily appointment output
High team accountability and engagement
Clean compliance practices with low complaint rates
A motivated team that respects leadership because you’re actively involved

SKILL REQUIREMENT

Call Center Operations Management GoHighLevel

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Job Post	Reporter	Rank	Reason	Date

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Call Center Manager (Hands-On) – High-Volume Appointment Setting

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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