Call Center Manager

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: TYPE OF WORK

Full Time

: SALARY

1440/ month

: HOURS PER WEEK

50

: DATE UPDATED

Sep 24, 2026

JOB OVERVIEW

Hello, we are looking for a full time call center manager to lead the call center for Addario's Services.

Addario's is a plumbing, heating and cooling (and assorted other trades) business in Massachusetts, USA.

We have a team of around 8 - 12 call center representatives and a few dispatchers that handle client engagement from the first phone call or form submission, through scheduling their service and managing the client's needs and scheduling throughout the whole process.

The Call Center Manager would be in charge of organizing this team, reporting key metrics, and guiding the team to follow processes, report information correctly, keep an eye out for clients and tasks that have fallen through the cracks in our operations and report this information to managers and owners so we can make decisions on hiring, marketing, sales, promotions and every other business operation that depends on these metrics.

We have several requirements for this job, so please read them below and only apply if you fit the description.

REQUIREMENTS:
- Minimum of 6 years of management experience in call centers.
- Must be familiar with the Service Titan software, which we use for our business operations.
- Must have leadership abilities and be able to drive results within our teams.
- Must speak great english with minimal or no accent, since you will be interacting with clients and USA based team members.

If this describes you please apply below and send us your resume.

We are looking to hire 2 candidates to collectively cover the majority of our 24/7 service window. Interviews will likely be held in the middle to end of October.

We will be review your applications and reach out to qualified candidates with more information regarding the interviews and hiring process.

Thanks for applying!

We're looking forward to meeting you.

SKILL REQUIREMENT

English Proficiency Team Leadership

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Call Center Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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