CUSTOMER SUCCESS / GHL SPECIALIST - USA MARKET (PART-TIME, GROWING TO FULL-TIME)

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TYPE OF WORK

Part Time

SALARY

N/A

HOURS PER WEEK

20

DATE UPDATED

Feb 11, 2026

JOB OVERVIEW

Company - Romea.AI
AI automation company for medical and aesthetic clinics. We implement GoHighLevel end-to-end: forms, funnels, advanced calendars, workflows, LLM automations, and full-funnel reporting. Small senior team, fast decisions, zero drama.
Hours and Schedule
Starting at 20 hours per week with clear path to grow. Must overlap with US business hours (Eastern/Central/Pacific depending on client load). Weekly client calls across US time zones.
The Role
You own the full client journey from discovery to go-live to ongoing success. You will set up GoHighLevel from scratch for each new client, run weekly client meetings, train clinic staff, and act as the bridge between our technical/dev team and the client. You are a problem owner - when something breaks or a client needs something, you figure it out and make it happen. This is a client-facing role so outstanding spoken English and communication skills are non-negotiable.
What You Will Do
Client Onboarding and Success
Scope projects, create project plans and acceptance criteria. Lead weekly status calls with clinic owners and managers. Keep action logs tight and follow through on every item. Run playbook checklists from forms to calendars to pipelines to automations to reporting. Be the single point of contact for the client and coordinate with our dev team to deliver.
GoHighLevel Build (From Scratch)
Forms and funnels with UTM/GCLID capture, hidden fields, spam controls. Advanced calendars including multi-rule, round-robin, buffers, provider rules, no-show logic, Zoom and Google Meet integration. Workflows including dynamic emails and SMS, conditional paths, merge fields, custom values, reactivation sequences. Pipelines, snapshots, and full account configuration.
Ads and Tracking Integration
Google Ads: GCLID/UTM capture into contact fields, offline conversion uploads with lead stage mapping, values, and de-duplication rules. TikTok Ads: Pixel plus Events API/CAPI mapping for key events such as form submit, schedule, and attended. GA4/GTM where needed. Verify events and fix data gaps.
Reporting
Build executive dashboards in GHL and/or Looker Studio showing leads to bookings to show rate to revenue, broken down by source, campaign, adset, provider, and location. Monthly and quarterly business reviews with clear recommendations.
Training (This Is a Big Part of the Role)
Create SOPs, checklists, and short Loom videos. Deliver live training sessions to clinic staff, partners, and internal team. You must be comfortable presenting, explaining, and teaching in a professional and engaging way. Experience running client-facing training sessions is required.
Commercial Awareness
Understand the business side. Identify upsell opportunities, flag churn risks early, and think like a business owner when advising clients. You are not just a technician - you represent Romea.AI to our clients.
Must-Haves (No Exceptions)
Extensive GoHighLevel experience - minimum 2 years or 15 plus implementations across funnels, forms, workflows, calendars, pipelines, and snapshots. You must be able to set up a full GHL account from zero.
GoHighLevel certification(s) required. Please include proof in your application.
Proven experience with client-facing training - live sessions, webinars, onboarding walkthroughs. Show us examples.
Google Ads plus TikTok Ads tracking into GHL: GCLID/UTM capture, offline conversions import, Pixel/CAPI setup.
Excellent spoken and written English. You will be on camera with US clinic owners weekly. Communication skills are critical.
Strong problem-solving mindset. You own problems until they are solved.
Solid project management habits using ClickUp, Asana, or similar. Change logs and rollback plans.
Nice to Have
Healthcare or clinic onboarding experience, especially multi-location setups. WhatsApp/Twilio, Messenger, email warm-up basics. Light n8n or Zapier familiarity to coordinate with our automation team.
Success in the First 30 to 60 Days
3 to 5 new US accounts fully onboarded with forms, calendars, workflows, and reporting live with tracked conversions. One standard US snapshot refined including forms, calendars, baseline workflows, and reporting pack. Training pack with SOPs and Looms delivered. QBR deck template in use.
What to Include in Your Application (Show, Do Not Just Tell)
Portfolio: 1 to 2 GHL snapshots or screen recordings showing a multi-rule calendar, dynamic email workflow, and your reporting view. Redact any sensitive information.
Tracking brief (one page max): your steps for GCLID/UTM capture to offline conversion upload to Google Ads from GHL, and TikTok Pixel plus Events API mapping for form submit and schedule events.
Proof of GHL certification(s).
Examples of client-facing training you have delivered (Loom links, session recordings, or descriptions).
Your hourly rate or retainer expectation, US hours you can cover, and earliest start date.

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