CS Quality Assurance Specialist (Ecommerce / Pet Wellness Subscription Brand)

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: TYPE OF WORK

Full Time

: SALARY

4

: HOURS PER WEEK

48

: DATE UPDATED

Aug 18, 2026

JOB OVERVIEW

TYPE OF WORK: Part-time to start, transitioning to full-time
HOURS PER WEEK: 36 (part-time), increasing once transitioned to full-time

About Us

We're a growing pet wellness brand specializing in natural joint supplements for dogs. Every response our customers receive should feel as caring as the products we make — and that's where you come in.

About the Role

We're looking for a detail-oriented CS Quality Assurance Specialist to be the last set of eyes on every customer support reply before it goes out. You won't be talking to customers directly — instead, you'll make sure every response our team sends meets our standards for accuracy, tone, and warmth.

Think of yourself as the quality gatekeeper and coach for our support team: catching mistakes, sharpening tone, and helping reps grow.

What You'll Do

- Review and approve ticket responses drafted by customer support reps before they're sent
- Check each response for accuracy, tone, grammar, and completeness
- Edit or rewrite responses that fall short of our standards
- Give reps clear, constructive feedback to help them improve over time
- Spot recurring issues or patterns and flag them to the manager
- Help maintain and update our response templates and SOPs

What We're Looking For

Required:
- Direct experience in ecommerce customer support (subscription-based or dropshipping businesses strongly preferred)
- Strong written English — sharp eye for grammar, clarity, and tone, with the ability to spot and fix issues quickly
- Comfortable managing subscription cancellations, pauses, and retention conversations
- Experience with helpdesk tools such as Gorgias, Zendesk, or Freshdesk
- Familiarity with Shopify
- Comfortable using AI tools (e.g. Claude, ChatGPT) to speed up drafting — without losing a warm, human touch
- Available to work set hours with a reliable internet connection
- Open to transitioning to full-time hours after the initial period

Nice to Have:
- Experience in the pet wellness, supplements, or health/wellness industry
- Comfort discussing sensitive topics (e.g. pet loss, health concerns) with empathy and care
- Experience with subscription retention strategies
- Prior experience coaching, reviewing, or mentoring other support agents
- Prior experience using AI assistants as part of a support workflow

Why Join Us

- Long-term stability — this role starts part-time but is built to grow into a full-time position with us
- A healthy team environment — supportive, low-drama, and collaborative
- Room to grow — as our support team scales, so does the opportunity to grow into a larger QA or leadership role

## How to Apply
- Send your updated resume (PDF)

Applications without a resume will not be considered.

SKILL REQUIREMENT

Shopify Email Support Ecommerce

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CS Quality Assurance Specialist (Ecommerce / Pet Wellness Subscription Brand)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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