Mia Labs, Inc.

CRM Administrator

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

US $1000/month

: HOURS PER WEEK

40

: DATE UPDATED

Feb 25, 2026

JOB OVERVIEW

Mia is an AI agent transforming communication at car dealerships by acting as a super-employee — handling phone calls, texts, emails, and more. We bridge the gap between modern customer expectations and dealerships' outdated communication systems. Our mission is to make the car buying and servicing experience frictionless, scalable, and genuinely helpful.
_________________________________________

Mia Labs is hiring a CRM Administrator for an initial 6-month independent contractor engagement. You’ll help us clean up CRM data, build reporting and workflows, and improve day-to-day adoption across teams.

Important: Since we primarily use HubSpot, you must commit to completing designated HubSpot Academy courses and earning certifications during the contract period.

What You’ll Do
*CRM Data Cleanup: Cross-reference internal spreadsheets and source systems to validate, standardize, and improve CRM data accuracy, so the CRM becomes the single source of truth.
*Lifecycle Visibility: Build clear visibility into the customer lifecycle (e.g., onboarding progress, renewals, cancellations in progress, key stages).
*Reporting & Dashboards: Convert existing spreadsheet-based reporting into HubSpot reports/dashboards. Some limited reporting may remain in spreadsheets as needed.
*Workflows & Automation: Design and implement workflows to increase efficiency. especially for the Customer Success team.
*Customer Health Score: Help develop and maintain a customer health scoring model to proactively identify and manage risk.
*Adoption & Enablement: Support documentation, onboarding, and change management to ensure teams consistently use the CRM.
*HubSpot Learning (Required): Complete assigned HubSpot Academy coursework and certifications.

Requirements (Non-Negotiable)
*2+ years of hands-on CRM administration experience (HubSpot, Salesforce, Microsoft Dynamics, Zoho, Pipedrive, or similar CRM systems)
*Strong CRM data management + reporting skills
*Experience maintaining a CRM as a system of record
*Comfortable working with Customer Success, Sales, and Ops
*Detail-oriented, organized, and process-driven
*Learn HubSpot and complete required HubSpot Academy certifications

Nice to Have
*Familiarity with HubSpot, and/or HubSpot Academy certifications
*Experience with CRM migrations and/or B2B SaaS data cleanup projects
*Strong knowledge on customer lifecycle operations and health scoring

Contract Details
*Type: Independent Contractor
*Term: 6 months (with potential extension based on performance and business needs)
*Schedule: Monday–Friday, 8:00 AM–5:00 PM US Central Time (CST/CDT)
*Hours: 40 hours/week
*Compensation: USD 1,000/month
*Payout: Bi-monthly

How to Apply: kindly follow the directions below, or your application will be considered.

Please use the subject title [First Name + Last Name: CRM Admin Vacancy], example: Jane Dole: CRM Admin Vacancy

- A short intro about your CRM background (which ones you’ve used), maximum 4 sentences.
- A link to your latest resume (ensure that the links are open to public viewing)
- A list of CRM-related certifications (if any)

SKILL REQUIREMENT

CRM HubSpot CRM Workflow

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Mia Labs, Inc.

CRM Administrator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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