CLIENT RETENTION & SALES SPECIALIST (REMOTE)

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: TYPE OF WORK

Full Time

: SALARY

negotiable

: HOURS PER WEEK

30

: DATE UPDATED

Sep 10, 2026

JOB OVERVIEW

IMPORTANT — HOW TO APPLY

Due to the volume of applications, we can only accept applications submitted through the form below. Applications sent by message or email will not be reviewed.

Apply here: ----------

You must also submit a short video (60–90 seconds) as part of your application. This role lives on the phone, so we need to hear you speak. We're looking for spoken English that our New Zealand clients understand easily and instantly — clear, natural, and comfortable in unscripted conversation.

Can you hold a real conversation on the phone with a woman who's spent good money on a treatment and hasn't rebooked? Can you ask for the sale without sounding like a call centre? Can you work New Zealand hours?

If you said yes to all three, read on.

This is not cold calling, and it's not answering a busy inbox. Every person you speak to is already ours — they've been in, they've had treatment, they've spent money with us. Your job is to make sure they come back, complete their plan, and stay with us.

Key Responsibilities

Post-treatment check-in calls at day 3 and day 14
Track clients through their treatment plan and call anyone who stalls partway
Work lapsed client lists and bring back clients who've drifted
Call and rebook every no-show, same day
Refill cancelled slots the same day
Confirm upcoming appointments and reduce no-shows
Sign clients up to VIP membership; set up direct debits and follow up failed payments
Sell treatment packages and courses ahead of single sessions
Keep members and package clients engaged so they complete and renew
Work the outstanding balance list daily — arrange payment, send pay links
Handle card-on-file and cancellation policy conversations
Outreach to Auckland businesses, hotels, gyms, salons and health practitioners; book meetings for our Clinic Manager to attend
Manage creator and influencer partnerships, with written consent before any client image or story is used
Log every call, message and outcome in the our CRM
Escalate anything clinical to the named injector immediately — never diagnose, never advise

What Success Looks Like
Clients rebooked before they lapse, and lapsed clients brought back
Cancelled and no-show slots refilled
Treatment plans completed rather than abandoned halfway
Membership and package growth
Clean, accurate records in the Kaiz app

Qualifications
Outstanding spoken English — this role lives on the phone (No Accent)
Proven track record hitting sales or retention targets
Warm, calm, unhurried on a call — our clients are women spending real money on themselves
Comfortable asking for the sale and handling hesitation without pressure
Experience in aesthetics, beauty, wellness, health or high-ticket services strongly preferred
Tech savvy — CRM, WhatsApp Business, Instagram
Reliable device, fast internet, quiet professional workspace
Available NZ business hours

What We Offer
Permanent Work From Home
Base plus commission on memberships and packages
Full training on our treatments, protocols and systems
A boutique clinic, not a chain — you'll know your clients by name

IMPORTANT — HOW TO APPLY

Due to the volume of applications, we can only accept applications submitted through the form below. Applications sent by message or email will not be reviewed.

Apply here: ----------

You must also submit a short video (60–90 seconds) as part of your application. This role lives on the phone, so we need to hear you speak. We're looking for spoken English that our New Zealand clients understand easily and instantly — clear, natural, and comfortable in unscripted conversation.

SKILL REQUIREMENT

Telemarketing Outbound Sales Customer Support

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CLIENT RETENTION & SALES SPECIALIST (REMOTE)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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