CHARGEBACK MANAGER | Visa/mastercard

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: TYPE OF WORK

Full Time

: SALARY

$6/hour

: HOURS PER WEEK

40

: DATE UPDATED

Sep 26, 2026

JOB OVERVIEW

CHARGEBACK MANAGER
Remote | Full-time | E-commerce

We are a fast-growing DTC jewelry brand selling across the US, UK, Canada, Australia, and New Zealand. We are looking for a hands-on Chargeback Manager to take ownership of the department, improve the current operation, and build stronger prevention and reporting processes.

This is not a purely managerial role. You will lead the function while also investigating cases, preparing evidence, handling escalations, and supporting complex disputes.

RESPONSIBILITIES

- Manage chargebacks, alerts, representment, and pre-arbitration
- Investigate disputes and prepare supporting evidence
- Monitor deadlines, backlog, escalations, and case outcomes
- Improve SOPs, workflows, and evidence templates by reason code
- Identify root causes and recommend prevention strategies
- Monitor chargeback rate, alert rate, win rate, losses, and recovered amounts
- Analyze trends by store, MID, processor, product, courier, or issue type
- Work with processors and prevention tools such as Ethoca, Verifi CDRN/RDR, fraud screening, and 3DS
- Guide chargeback analysts and improve team ownership and performance
- Coordinate with CS, Operations, Finance, Supply Chain, and other teams

PLATFORMS

---------- , Chargemont, Elevate, MacPayments, Onerway, and Whop.

Experience with these or similar payment/dispute platforms is preferred.

WHAT WE'RE LOOKING FOR

- Experience in chargebacks, disputes, fraud, or payments risk
- Strong understanding of reason codes, evidence, alerts, representment, and pre-arbitration
- Strong investigative and analytical skills
- Ability to research independently and make recommendations
- Experience with root-cause analysis and process improvement
- Previous management or coaching experience
- Strong written English
- Comfortable using AI tools such as Claude for analysis, reporting, or repetitive tasks

We are looking for someone who can both run the daily operation and improve the bigger picture.

TO APPLY

Please send your CV and a few lines about:

- A chargeback or payments problem you identified and fixed
- What you did and what the result was, including numbers if available
- One example of how you have used Claude or another AI tool in your work

SKILL REQUIREMENT

Payment Processing Chargeback Analysis

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CHARGEBACK MANAGER | Visa/mastercard

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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