CA Supervisor

Company Overview

Join the leader transforming healthcare waste management across America.

MedPro Disposal is the nation's largest privately-held medical waste management company, serving 35,000+ providers across 48 states in a $2+ billion market. Since 2009, we've been the trusted partner helping healthcare facilities save up to 30% on waste management costs while maintaining 99% on-time service.

What we do: We lead with comprehensive medical waste disposal solutions, plus pharmaceutical waste management, secure document destruction, and compliance training services—all powered by innovative technology and a client-first approach.

Why it matters: We handle the critical but complex challenge of medical waste management so healthcare providers can focus on what they do best: delivering exceptional patient care.

Our impact: From physician practices to hospitals, dental offices to long-term care facilities, we're trusted advisors and strategic partners—not just vendors. We combine proven expertise with environmental responsibility and comprehensive protection to solve complex operational challenges.

Ready to grow with us?
Join a fast-scaling, mission-driven company where we Do The Right Thing, roll up our sleeves with a "figure it out" attitude, and win as a team. We're building something meaningful—making healthcare safer, more compliant, and more efficient—one client at a time.

Position Overview:
This role oversees day-to-day team performance, ensuring service excellence, operational efficiency, and adherence to established SLAs and KPIs.

The ideal candidate is an experienced operations professional with a proven track record in customer service leadership—capable of driving performance, coaching teams, and executing scalable processes that enhance customer satisfaction and retention.

This role will work closely with leadership, account managers, and cross-functional teams to deliver consistent, high-quality service and drive operational impact through continuous improvement.

Key Responsibilities:

Operations Management
• Oversee daily operations of customer service teams across all client accounts
• Ensure adherence to SLAs, KPIs, and performance standards across multiple brands and contracts
• Monitor and optimize operational efficiency, productivity, and quality metrics
• Implement and maintain operational processes, policies, and procedures
• Manage or support workforce planning (scheduling, queue coverage, workload distribution, and cross-training) based on experience level
• Support implementation of new tools, software, and systems

Team Leadership & Development
• Lead, mentor, and develop tea ---------- mbers, including representatives, team leads, and supervisors
• Drive or support recruitment, onboarding, and retention strategies in partnership with recruitment
• Conduct performance evaluations and provide coaching for continuous improvement
• Foster a positive, accountable, and performance-driven work culture
• Address workplace concerns and escalate risks or issues to senior leadership as needed

Client Management
• Serve as an escalation point for client issues and concerns (scope dependent on experience)
• Build and maintain strong relationships with internal and external stakeholders
• Support or lead client reporting, business reviews, and performance discussions
• Identify opportunities for service improvement, client satisfaction, and account growth

Quality & Compliance
• Maintain quality assurance standards across all customer interactions
• Ensure compliance with company policies, data security, and regulatory requirements
• Create and maintain SOPs, workflows, and documentation
• Drive continuous improvement initiatives based on quality and performance metrics

Qualifications:
• Minimum 5+ years in operations, customer service, or workforce management
• At least 2 years in a supervisory or leadership capacity
• Background in healthcare, BPO, or service-based operations preferred
• Proven ability to lead teams, manage performance, and drive results
• Strong understanding of SLAs, KPIs, and operational performance metrics
• Experience with workforce planning, scheduling, and resource allocation
• Excellent communication and stakeholder management skills
• Data-driven mindset with the ability to analyze metrics and implement improvements
• Proficiency in CRM platforms (Salesforce, HubSpot), help desk tools, and reporting systems
• Strong problem-solving skills with a proactive, solutions-oriented approach
• Team-oriented leader who embodies MedPro’s values—Do the Right Thing, Figure It Out, and Win as a Team

Compensation & Benefits:
• $8-10/hr (based on experience), paid weekly.
• Permanent work-from-home
• 40 hours per week, aligned with U.S. business hours (CST, graveyard shift).
• Fixed weekends off (Saturday & Sunday)
• Work Anniversary Bonus
• No work with pay on US Holidays

Application Process
1. Submit your most updated resume to all of these emails:
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2. Shortlisted candidates will complete a brief criteria skills assessment after the initial interview.

Equal Employment Opportunity Statement

MedPro Disposal is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive workplace and encourage applications from all qualified individuals regardless of race, religion, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected characteristic.