Business Operations and Execution Manager – Remote | Canadian Insurance Brokerage

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TYPE OF WORK

Full Time

SALARY

PHP 40,000- 60,000

HOURS PER WEEK

40

DATE UPDATED

Sep 18, 2026

JOB OVERVIEW

Type of Employment
Full-Time
Job Description
Get Me Insurance Inc. is a growing Canadian insurance brokerage seeking an experienced Business Operations Manager to manage day-to-day execution, team accountability, workflows, KPIs, and follow-up across our organization.
This is NOT a general Virtual Assistant position.
We are looking for someone with genuine operations-management experience who is comfortable managing people, following up with employees, identifying problems, enforcing accountability, improving processes, and ensuring that work gets completed without the President & CEO personally chasing every task.
THE ROLE
You will work directly with the President & CEO and coordinate with our Canada- and Philippines-based team across:
Sales, Insurance Service & Renewals, Administration, Life Insurance Support, Marketing/SEO, Lead Generation, and Video/Content Production.
Your primary responsibility is simple:
Create visibility, accountability, structure and consistent execution across the business.
You will also help translate management priorities and growth initiatives into execution. When management establishes a strategy or initiative, you will convert it into specific actions, assign ownership, establish deadlines, monitor progress and KPIs, and follow up until completion.
KEY RESPONSIBILITIES
• Manage daily and weekly team accountability and follow-up
• Ensure every important task has a clear owner, deadline, priority and status
• Track outstanding, overdue and recurring work and ensure closure
• Follow up directly with employees instead of waiting for the CEO to intervene
• Establish and monitor departmental and individual KPIs
• Conduct regular team check-ins and accountability meetings
• Create dashboards and concise management reports for the CEO
• Maintain action trackers and ensure agreed actions are completed
• Identify workflow bottlenecks and operational problems before they escalate
• Develop, document and improve SOPs, checklists and workflows
• Coordinate work across sales, service, renewals, administration, marketing, lead generation and content teams
• Monitor employee productivity, follow-through and recurring accountability issues
• Escalate important issues to the CEO with the problem, facts, options and recommended action — not simply forward the problem
• Improve communication between our Canada and Philippines teams
• Implement and maintain project/task-management systems
• Maintain operational calendars, recurring responsibilities and deadlines
• Assist management with hiring, onboarding and performance-management processes
• Help establish structured onboarding and productivity tracking for new employees
• Coordinate and prepare data for weekly sales reviews
• Track sales activity from lead → contact → meeting → proposal → closure
• Identify where leads, tasks or projects are getting stuck and drive follow-up
• Coordinate with lead-generation and sales teams to monitor lead quality, response, appointments and conversions
• Convert management decisions into specific actions, owners and deadlines
• Follow up on initiatives until they are completed — not merely until someone provides an update
• Prepare KPI data, outstanding actions and bottlenecks for monthly management reviews
• Identify recurring operational problems and recommend practical solutions
WHAT WE ARE LOOKING FOR
We strongly prefer someone who has previously worked as an:
Operations Manager, Business Operations Manager, General Manager, COO, Head of Operations, Operations Lead, or Senior Project/Operations Manager.
You should have experience managing people — not just completing tasks yourself.
You must be comfortable asking:
“Why wasn't this completed? What is blocking it? Who owns the next action? What is the new deadline?”
And then following up again until it is completed.
We are particularly interested in candidates with experience in:
• Managing multidisciplinary teams
• Employee accountability and performance follow-up
• KPI dashboards and management reporting
• SOP development and implementation
• Workflow/process improvement
• Project management
• Hiring and onboarding
• Sales/lead-generation performance tracking
• Working directly with a founder, CEO, COO or business owner
SYSTEMS
We use Google Workspace and HubSpot CRM in our daily operations.
Experience with these systems or tools such as ClickUp, Asana, ---------- , Notion or similar platforms is valuable.
We are not simply looking for someone who knows how to use these tools. We want someone who understands how to build an operational accountability system around them.
INSURANCE EXPERIENCE
Insurance experience is not required.
We can teach you our insurance workflows. Strong operations-management, leadership, accountability and execution ability are more important.
WORKING HOURS
Full-time: 40 hours per week
This is a management position requiring real-time interaction with our Canadian team.
You must be able to work with significant overlap with Toronto/Eastern Time business hours.
HOW TO APPLY
Start your application with the words:
GMI OPERATIONS
If you do not include this, your application may not be considered.
Please answer ALL of the following:
1. What is the largest team you have personally managed? How many people directly reported to you?
2. What departments or functions did you personally manage?
3. Describe one accountability system you personally implemented. What was the problem, what did you change, and what measurable improvement resulted?
4. What KPIs have you personally monitored and reported to management?
5. Give an example of an employee who repeatedly missed deadlines or underperformed. What did you personally do?
6. Describe one SOP, workflow or business process you personally created or significantly improved.
7. If you joined Get Me Insurance and discovered that the CEO was spending significant time chasing employees for updates, what would you implement during your first 30 days?
8. Which CRM/project-management systems have you personally administered, not simply used?
9. Are you available to work with Toronto/Eastern Time business hours?
10. What is your expected monthly salary in PHP?
11. Please attach your operations/management résumé, not a general VA or marketing résumé.
ABOUT GET ME INSURANCE
Get Me Insurance Inc. is a Canadian insurance brokerage serving clients across multiple insurance lines.
We are building stronger systems, processes and management infrastructure as the business grows. Our objective is to become increasingly process-driven, accountable and scalable.
This position has the opportunity to become an important part of our management team.
We are looking for someone who takes ownership, creates structure, holds people accountable, solves problems, follows through and gets things executed.

SKILL REQUIREMENT
Business Management Project Management Operation Management
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