Business Operations Lead

About the Role
We’re looking for a highly capable, proactive Business Operations Lead to work closely with the Owner and leadership team to bring structure, accountability, and execution across the business.
This is a high-impact, hands-on role for someone who thrives in a fast-moving environment and knows how to turn ideas into action. You’ll help manage day-to-day operations, lead strategic projects, improve systems and processes, and ensure priorities consistently move from planning to completion.
The ideal candidate is an organized problem-solver and natural operator who takes ownership, anticipates what needs to happen next, and doesn’t need to be micromanaged. You should be comfortable managing multiple priorities, working through ambiguity, and finding solutions when processes or systems aren’t working.

What You’ll Do

Business Operations & Execution
Oversee day-to-day business operations, workflows, and processes
Create structure around priorities, projects, and initiatives across the organization
Turn leadership goals and ideas into clear action plans and measurable deliverables
Monitor progress, identify delays or roadblocks, and ensure projects stay on track
Establish accountability and follow through with team members, vendors, and stakeholders
Identify operational gaps and proactively implement solutions
Process & Systems Improvement
Build, document, and maintain clear SOPs, workflows, and processes
Evaluate existing systems and continuously identify opportunities to improve efficiency
Help develop scalable processes that support business growth
Optimize CRM systems, communication tools, and internal workflows
Identify opportunities for automation and eliminate unnecessary manual work
Ensure processes are consistently followed and updated as the business evolves

Project Management
Lead projects from initial planning through successful completion
Create timelines, assign responsibilities, track deliverables, and manage deadlines
Coordinate cross-functional projects and keep stakeholders informed
Maintain visibility into project status, priorities, and outstanding action items
Proactively follow up to prevent tasks from falling through the cracks
Help leadership prioritize competing initiatives based on urgency and business impact
Founder & Leadership Support
Work directly with the Founder on strategic and operational initiatives
Take ownership of projects that require research, coordination, organization, and execution
Prepare updates, reports, and summaries to help leadership make informed decisions
Anticipate needs and bring solutions—not just problems—to leadership
Act as a trusted operational partner who helps turn strategic priorities into results
Administrative & Vendor Management
Coordinate vendors, purchasing, invoicing, and other administrative processes
Maintain organized records, documentation, and operational information
Help manage vendor relationships and ensure deliverables are completed on time
Support other operational needs as the business grows

What We’re Looking For
3+ years of experience in Business Operations, Project Management, Executive Support, Operations Management, or a related role
Demonstrated ability to take ownership and drive projects from start to finish
Strong project management, organization, and time-management skills
Excellent written and verbal English communication
Experience supporting founders, executives, startups, or growing businesses preferred
Experience creating and implementing SOPs, workflows, and operational systems
Familiarity with CRM platforms, project management tools, automation, and business systems
Experience with home service industry CRMS (such as Housecall Pro, Service Titan, Jobber, etc.), Slack, Google Workspace, or similar platforms
Strong attention to detail and ability to manage multiple priorities simultaneously
Highly proactive, resourceful, and solutions-oriented
Strong follow-through and accountability
Comfortable working independently with minimal direction
Able to prioritize effectively in a fast-paced and constantly changing environment
Comfortable taking initiative, making decisions, and solving problems without waiting to be asked

The Ideal Candidate
You’re someone who naturally thinks:
“What needs to happen next, and how can I make sure it gets done?”
You don’t wait for someone to tell you every step. You see a problem, investigate it, develop a solution, and take action.
You’re highly organized but also adaptable. You can move between strategic projects and operational details without losing sight of the bigger picture. You communicate clearly, follow through on commitments, and hold yourself and others accountable.
Most importantly, you’re a doer. You enjoy creating order out of chaos, improving the way a business operates, and helping leadership turn big ideas into measurable results.
Success in This Role Looks Like
Projects consistently move forward without constant oversight
Leadership has clear visibility into priorities, deadlines, and outstanding items
SOPs and systems are organized, documented, and easy for the team to follow
Operational bottlenecks are identified and resolved proactively
Workflows become more efficient and scalable over time
Fewer tasks fall through the cracks
The Founder and leadership team have more time to focus on growth and strategy
The business runs with greater structure, accountability, and consistency