Bookings and Customer Care Coordinator - Australian Property Inspections (GoHighLevel)

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: TYPE OF WORK

Full Time

: SALARY

AUD $2,200-$3,000/month, by experience

: HOURS PER WEEK

40

: DATE UPDATED

Oct 15, 2026

JOB OVERVIEW

I run a building and pest inspection business in Perth, Western Australia, same time zone as the Philippines. I am looking for one long-term, full-time person to own our bookings, follow-up and customer care. You will be the voice of the business on the phone.

Hours and pay
Full time, Monday to Friday, 8:00am to 5:00pm Perth time, with a 30 minute unpaid break. Pay is AUD $2,200 to $3,000 a month depending on experience, paid fortnightly. Long-term role, not a project. There is a bonus on top if you are open to answering the phone on some weekends.

What you will do
- Answer the main phone line live. This is the most important part of the job. A missed call usually means the customer books someone else.
- Reply to email, SMS and website enquiries within the hour.
- Send quotes using our pricing rules, then ring the customer the next day if they have not booked. Calls close jobs, texts do not.
- Book inspections, arrange property access with real estate agents and keep our two inspectors' calendars accurate.
- Keep every job card in GoHighLevel up to date: contact details, stage, notes, next action.
- Chase overdue reports, payments and agreements, and tell me when something is stuck.
- Hand over clearly so nothing is dropped.

Who I am looking for
You must be confident and natural on the phone with Australian customers and real estate agents. Clear spoken English is essential, this is a phone-first role. You are organised, careful with names, addresses and dates, and you finish what you start without being chased. You would rather ring someone than send a third text. You tell me when you are stuck instead of ticking the box.

You must have
- At least 3 years in phone-based customer service, bookings, reception, inside sales or appointment setting.
- Experience running a CRM. GoHighLevel is strongly preferred.
- A quiet workspace, reliable fibre internet with a tested backup, a good headset and a backup power plan.
- Availability for the full hours above with no other job in those hours.

How to apply
Apply through this form. It takes about 15 minutes and includes a short voice recording so we can hear how you sound on the phone:
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We read the form, not CVs, and we do not read applications sent any other way. Please do not message us separately or try to find the business outside OnlineJobs.ph.

Sky

SKILL REQUIREMENT

Phone Support Appointment Setting GoHighLevel

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Bookings and Customer Care Coordinator - Australian Property Inspections (GoHighLevel)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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