Booking Agent

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TYPE OF WORK

Full Time

SALARY

N/A

HOURS PER WEEK

40

DATE UPDATED

Aug 20, 2026

JOB OVERVIEW

About the Role

We are looking for a Booking Agent to assist guests with reservations, travel arrangements, and itinerary details. This role provides excellent customer service while ensuring bookings are accurate and handled efficiently.

The Booking Agent will work closely with guests, vendors, affiliates, and internal teams to provide a smooth experience from booking through arrival.

Responsibilities

Handle customer inquiries by phone, email, text, and chat
Create and manage reservations using VAX (Vacation Access), FareHarbor, HubSpot, and other systems
Process booking changes, cancellations, payments, and special requests
Review bookings and itineraries for accuracy before guest arrival
Confirm reservations with hotels, airlines, transportation providers, and tour vendors
Provide guests with pickup details, activity information, and other travel instructions
Maintain accurate customer and reservation records
Follow up on outstanding balances and booking-related requests
Communicate with internal teams regarding guest needs and itinerary updates
Identify and resolve booking issues promptly
Assist with sales and lead follow-up when needed
Perform other related duties as assigned

Qualifications

1+ year of experience in reservations, travel, hospitality, customer service, or a related field preferred
Strong communication and customer service skills
Excellent attention to detail and organizational skills
Ability to multitask and manage multiple reservations
Comfortable learning and using booking and customer management systems
Ability to work independently and as part of a team
Flexible and reliable with a strong commitment to guest service

Schedule

Full-time, 5 days per week with 2 days off
Must be available to work a flexible schedule, including weekends, holidays, and various shifts to support 24/7 operations

What Success Looks Like

Accurate and timely booking management
Excellent guest service
Clear and professional communication
Reliable attendance and schedule adherence
Quick and effective problem-solving
Strong teamwork and coordination

How to Apply

Interested candidates can apply through the link below:
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SKILL REQUIREMENT
Customer Service Records Management Travel Management
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