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TYPE OF WORK
Any
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SALARY
4
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HOURS PER WEEK
20
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DATE UPDATED
Sep 24, 2026
About the Role:
We are a growing licensed compounding pharmacy and wellness company based in Texas, looking for a highly skilled bilingual Virtual Assistant** who is fluent in both English and Spanish. This is not your typical VA role — we need someone with a strong medical or healthcare background who can hit the ground running.
Responsibilities:
- Handle inbound patient and lead inquiries in both English and Spanish
- Assist with patient intake, lead qualification, and call routing
- Process orders and follow up on fulfillment requests
- Verify insurance information and assist with documentation
- Transfer Spanish-speaking patients or leads to the appropriate tea
- Support day-to-day pharmacy and DME operations as needed
- Maintain accurate records in our CRM system
Requirements:
- Fluent in English and Spanish (spoken and written — this is a hard requirement)
- Minimum 2 years of experience in a medical or healthcare setting (pharmacy, clinic, hospital, insurance, etc.)
- Strong customer service background
- Experience with order processing or medical billing preferred
- Comfortable working in a fast-paced, growing healthcare environment
- Reliable internet connection and home office setup
- Available during U.S. Central Time business hours
Nice to Have:
- Experience with CRM tools (GoHighLevel a plus)
- Familiarity with insurance verification or prior authorizations
- Knowledge of DME (Durable Medical Equipment) or compounding pharmacy operations
What We Offer:
- Competitive salary (based on experience)
- Long-term, stable position with a growing company
- Opportunity to grow with the team as we scale
To Apply:
Please submit your resume along with a short voice recording (1-2 minutes) introducing yourself in both English and Spanish. Applications without the voice recording will not be considered.
