Bilingual English and Spanish Medical Administrative Virtual Assistant

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TYPE OF WORK

Full Time

SALARY

$600/month USD to $850/USD

HOURS PER WEEK

40

DATE UPDATED

Nov 19, 2025

JOB OVERVIEW

We are seeking a friendly, professional, and detail-oriented Medical Administrative Assistant that is Bilingual Proficient in Spanish and English to join our healthcare team. This role is essential in providing excellent front-line service to patients by handling incoming and outgoing calls, scheduling appointments, processing referrals, and updating patient records using eClinicalWorks (eCW) software. Medical terminology is necessary. Clear communication, a warm phone presence, and patient-centered care are key to success in this position.

REQUIREMENT: You MUST be bilingual proficient in Spanish and English, well versed in eCW, and available to work 40 hours per week.

Please include a current resume and a short 1 minute video of introduction in English and one in Spanish as to how you are qualified for this position.


Key Responsibilities:
Answer high-volume incoming calls from patients and healthcare providers in a courteous and efficient manner

Schedule and confirm patient appointments accurately using eClinicalWorks (eCW)

Assist patients with appointment rescheduling, cancellations, and general inquiries

Process medical referrals and ensure all necessary documentation is complete

Communicate clearly with clinical staff regarding patient needs or urgent concerns

Verify patient information and update electronic medical records accordingly

Maintain HIPAA compliance and patient confidentiality at all times

Provide compassionate and professional service to patients, even during high-stress situations

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