? Become a Retention Hero

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TYPE OF WORK

Full Time

SALARY

$5/hr

HOURS PER WEEK

40

DATE UPDATED

Sep 16, 2026

JOB OVERVIEW

Can you turn a “I want a refund” into a conversation?

We’re Excellent CX, a growing U.S.-based Customer Experience & Retention company, and we’re looking for confident communicators to join our team full-time.

Your job? Talk to customers, understand why they want to leave, solve problems, communicate value, and find opportunities to save the relationship — and the revenue.

WHAT WE’RE LOOKING FOR

• Strong spoken and written English
• Customer service, sales, retention, or BPO experience
• Comfortable handling objections and difficult conversations
• Coachable, competitive, and performance-driven
• Reliable internet and professional home workspace
• Excellent attendance and punctuality — this is important
• Available full-time during U.S. business hours

Sales or retention experience is a plus, but we’re also interested in strong customer service professionals who know how to connect with people.

WANT TO APPLY?

Keep it simple. Send us:

• Your updated resume
• Screenshot of your internet speed
• Photo of your workspace
• A short video introduction answering:

“Why do you think customers buy something and then request a refund — sometimes before they’ve even tried the product? What can you to convince them otherwise?"

There’s no perfect answer. We want to hear how you think, communicate, and understand customers.

Please do not read a scripted or AI-generated answer. Just talk to us.

If you’re reliable, curious, persuasive, and ready to learn how to become great at retention, we want to hear from you.

Come grow with ECX.

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