Australian Appointment Setter – Solar, Batteries & Ducted Air Conditioning

We are an established Western Australian-owned electrical company based in Perth. With over 12 years of industry experience and more than 400 five-star customer reviews, we directly supply and install solar panels, battery systems, ducted air conditioning and other electrical solutions.

We are seeking a highly experienced, professional appointment setter based in the Philippines to manage warm enquiries from Western Australian homeowners.

This is not a general virtual-assistant or entry-level call-centre position. We need someone who can communicate naturally with Australian customers, identify genuine opportunities and book high-quality appointments that attend.

The Role

You will be the first human point of contact for customers enquiring about solar, batteries or ducted air conditioning.

Your responsibilities will include:

Contacting new website, Google and social-media leads quickly.
Building rapport naturally with Australian homeowners.
Understanding the customer’s needs without sounding scripted.
Confirming homeownership, property location, product interest, timeframe and decision-making process.
Asking relevant qualification questions about electricity bills, existing solar systems, battery requirements or air-conditioning needs.
Explaining Solar 1 Nation Electricals and our consultation process professionally.
Booking qualified showroom or home consultations with our Perth sales consultants.
Confirming appointments and reducing cancellations and no-shows.
Following up customers who did not answer or were not ready initially.
Reactivating suitable older enquiries when requested.
Maintaining complete and accurate notes, tasks and pipeline stages in GoHighLevel.
Coordinating closely with our Perth sales team.

The goal is not simply to book as many appointments as possible. Success will be measured by the quality of the appointments, attendance rate, quotation opportunities and completed sales generated from your bookings.

Essential Experience

To be considered, you must have:

At least two years of appointment setting, telesales or lead-qualification experience.
Previous experience speaking with Australian customers.
Proven experience booking appointments for solar, batteries, energy, air conditioning, trades or other Australian home-improvement services.
Excellent spoken and written English.
Strong comprehension of Australian accents.
A confident, friendly and natural communication style.
Strong listening, qualification and objection-handling skills.
Experience managing warm inbound leads and structured follow-up sequences.
A reliable computer, professional headset, stable internet and quiet home-working environment.
Availability to work full-time during Perth/Philippines daytime business hours.

Direct experience with Australian residential solar, batteries or ducted air conditioning will be strongly preferred.

The Person We Are Looking For

The right person will:

Sound professional, natural and trustworthy on the telephone.
Listen carefully instead of mechanically reading a script.
Understand when to ask additional questions and when to move toward an appointment.
Handle objections such as “Just send me a price,” “I am only comparing companies,” or “I need to speak with my partner.”
Follow up consistently without pressuring or annoying customers.
Take ownership of every assigned lead.
Maintain accurate CRM notes and future follow-up tasks.
Care about customer experience and the quality of appointments booked.
Be dependable, organised and committed to a long-term position.
Please Do Not Apply If
You have no previous experience speaking with Australian customers.
Your background is limited to general virtual-assistant or administrative work.
You focus only on dial volume and cannot demonstrate appointment quality.
You regularly book customers who are unqualified or unaware of the appointment.
You are uncomfortable with follow-ups, objections or performance targets.
You cannot provide clear information about your previous results.
Performance Measures

Your performance will be evaluated using:

Speed of response to new leads.
Customer contact rate.
Number of genuinely qualified appointments booked.
Appointment attendance rate.
Accuracy and completeness of CRM notes.
Number of appointments progressing to quotations and sales.
Customer feedback and call quality.
Consistency, reliability and follow-up discipline.
What We Provide
Warm inbound leads generated through our marketing campaigns.
An established Australian brand with a Perth showroom and installation team.
Training on our products, pricing, qualification criteria and processes.
Approved call guides and objection-handling support.
GoHighLevel CRM access and structured workflows.
Competitive base salary based on verified experience.
Performance incentives linked to qualified appointments that attend and completed sales.
Stable, long-term employment.
Opportunities to progress into a Senior Appointment Setter, Sales Consultant or Team Leader position.
How to Apply

Please submit your updated CV and answer every question below:

How many years have you worked in appointment setting or telesales?
Which Australian companies or campaigns have you worked with?
Which products or services were you promoting?
Were the leads inbound, warm outbound or cold?
Approximately how many calls did you make each day?
How many qualified appointments did you book each week?
What was your average appointment attendance rate?
How did your previous employer define a qualified appointment?
Which Australian states did you contact?
Which CRM and calling systems have you used?
Can a previous manager verify your employment and performance?
What base salary and incentive structure are you expecting?

Please also include a 60–90 second voice or video introduction explaining:

Your experience speaking with Australian customers.
Your experience booking appointments.
How you would respond if a customer said: “I am only comparing prices. Just send me the cheapest option.”

Applications that do not include the requested answers and voice or video introduction will not be shortlisted.

If you are a high-quality appointment setter who understands Australian customers, values appointment quality and wants a stable long-term role with a growing Perth company, we would like to hear from you.