Athlete Success Manager (Full-Time)

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: TYPE OF WORK

Full Time

: SALARY

N/A

: HOURS PER WEEK

30

: DATE UPDATED

Aug 1, 2026

JOB OVERVIEW

About Prototype Academy
Prototype Academy is Canada's leading football development academy, helping middle school and high school athletes maximize their athletic development, football IQ, recruiting opportunities, and long-term success.

Our mission is simple:

Develop better athletes. Develop better people. Create more college opportunities.

Every athlete who joins our program receives a structured development system that combines football training, movement development, football IQ, strength training, recruiting guidance, and accountability.

As we continue to grow, we're looking for an Athlete Success Manager who will become the primary point of contact for our athletes and families, ensuring every athlete stays engaged, accountable, and on track to reach their goals.

Position Summary

The Athlete Success Manager is responsible for delivering an exceptional experience to every family in the Academy.
You will build relationships with athletes and parents, monitor each athlete's progress, coordinate communication with coaches, ensure accountability, and help athletes stay on track academically and athletically.
This role combines customer success, coaching support, operations, and athlete development.

What You'll Do

Athlete Onboarding
Welcome every new athlete into the Academy.
Conduct onboarding calls with athletes and parents.
Ensure every athlete is set up on our platforms.
Explain the training schedule, expectations, and resources.
Make every family feel supported from Day 1.
Athlete Success & Accountability
Conduct regular check-ins with athletes.
Monitor attendance and engagement.
Follow up with athletes who miss sessions.
Keep athletes accountable to their training, football IQ, and development plans.
Celebrate milestones and progress.

Parent Experience

Serve as the main point of contact for parents.
Answer questions and provide ongoing support.
Coordinate meetings with coaches when needed.
Deliver proactive communication and updates.
Academic & Recruiting Support
Track GPA, eligibility requirements, and recruiting milestones.
Ensure athletes stay on schedule with transcripts, standardized testing, highlight videos, and recruiting tasks.
Coordinate with the recruiting team when additional support is needed.

Operations

Maintain accurate athlete records in the CRM.
Track attendance, notes, goals, and communication history.
Assist with camp registrations and scheduling.
Identify athletes who need additional support and escalate concerns to coaches.

SKILL REQUIREMENT

Communication Customer Relationship Management

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Athlete Success Manager (Full-Time)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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