Atera RMM Specialist / MSP Monitoring Engineer (Proactive IT Operations)

Atera MSP Operations Engineer (Automation & Systems)

Job Overview

RJ Technology Professionals is a growing U.S.-based Managed IT Services Provider (MSP) looking for an experienced Atera MSP Operations Engineer to help build and improve the operational side of our business.

This is a full-time position working Monday through Friday during U.S. Eastern Time business hours (8:00 AM – 4:00 PM ET).

This is not a traditional helpdesk position.

We are specifically looking for someone with strong hands-on Atera experience who enjoys building systems, improving processes, automating repetitive tasks, and proactively managing client environments.

Our goal is to move beyond reactive IT support and build a proactive managed services practice where issues are identified and resolved before our clients even notice them.

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What You’ll Be Doing

You won’t simply be responding to support tickets—you’ll help build and improve the operational foundation of our MSP.

Atera Administration (Primary Responsibility)

* Own and continuously improve our Atera environment
* Configure and optimize monitoring policies
* Fine-tune alert thresholds and reduce alert fatigue
* Manage patch management policies across all endpoints
* Create and improve automation profiles
* Deploy and maintain PowerShell or automation scripts
* Standardize client environments
* Improve reporting and operational visibility
* Assist with onboarding new client environments

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Proactive IT Operations

* Review system health daily
* Identify recurring issues before clients report them
* Monitor backup status and failures
* Monitor endpoint health and performance
* Review antivirus and security alerts
* Improve proactive maintenance procedures
* Recommend operational improvements and automation opportunities

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Documentation & Process Improvement

A major part of this role is helping us improve how we operate internally.

Responsibilities include:

* Creating and maintaining SOPs
* Improving internal documentation
* Building and maintaining our knowledge base
* Standardizing client documentation
* Helping improve internal workflows and operational efficiency

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Technical Support & Projects

While this is primarily an operations role, you’ll also assist with:

* Microsoft 365 administration
* Windows desktop and server support
* Active Directory administration
* Remote support
* Escalated Tier 1 and Tier 2 issues
* Client onboarding
* Project implementations

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Required Qualifications

We’re looking for someone with real MSP experience who enjoys taking ownership of systems and continuously improving them.

Required

* Minimum 3 years working in an MSP environment
* Strong hands-on experience with Atera
* Experience administering and improving an Atera environment—not just responding to alerts
* Experience managing multiple client environments
* Windows administration
* Microsoft 365 administration
* Active Directory
* Patch management
* Endpoint monitoring
* Basic PowerShell scripting or automation experience
* Excellent written and spoken English
* Strong attention to detail
* Excellent documentation skills

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Preferred Experience

* Microsoft Azure / Entra ID
* Ubiquiti networking
* VLANs, VPNs, and firewall administration
* RingCentral or other VoIP systems
* IT Glue
* Halo PSA
* NinjaOne
* Kaseya
* Hyper-V or VMware
* Backup solutions such as Cove, Veeam, or Datto

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What Success Looks Like

Within your first six months, we’d expect you to:

* Take ownership of our Atera environment
* Improve monitoring policies and reduce unnecessary alerts
* Improve patch compliance across clients
* Expand automation throughout the organization
* Help build our SOP library
* Improve client documentation
* Develop proactive health checks and reporting
* Help us become a more proactive MSP

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Who Will Thrive in This Role

This position is ideal for someone who enjoys:

* Building systems rather than simply responding to tickets
* Creating automation that saves time
* Improving monitoring and reducing unnecessary alerts
* Developing SOPs and documentation
* Taking ownership of internal IT operations
* Learning new technologies and continuously improving
* Helping build a growing MSP from the inside out

This is not a position for someone whose primary experience is simply closing helpdesk tickets. We’re looking for someone who wants to improve how an MSP operates and help build scalable, proactive IT services for our clients.

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Schedule

* Full-time
* Monday through Friday
* 8:00 AM – 4:00 PM U.S. Eastern Time
* Reliable high-speed internet required
* Must be available during scheduled working hours

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Compensation

Compensation will be discussed with qualified candidates based on experience, technical expertise, and overall fit for the role.

RJ Technology Professionals is committed to providing long-term growth opportunities for tea ---------- mbers who demonstrate ownership, initiative, and continuous professional development.

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How to Apply

To apply, please begin your application with the word:

PROACTIVE

Then include the following:

1. Describe your hands-on experience with Atera and your day-to-day responsibilities within the platform.
2. Tell us about your MSP experience, including the number of years and the types of clients you supported.
3. Describe one automation, monitoring improvement, or operational process that you personally implemented and the impact it had.
4. If you inherited an Atera environment generating hundreds of alerts each day, how would you approach improving it?
5. Attach your most up-to-date resume.