Associate Customer Service Executive

About Propseller

In 2024, Propseller has been ranked #1 Fastest-Growing Real Estate Company in APAC by the Financial Times and #10 in Singapore’s fastest-growing companies 2024 by The Straits Times and Statista !

In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek, the investment company owned by the Government of Singapore and the Series A lead investor of Grab.

Propseller’s mission is to help people build wealth with real estate. We’re building an end-to-end real estate transaction platform and towards that goal, we started the journey by building a technology-powered real estate brokerage that is valuable, reliable and fairly priced.

By elevating the most human part of the service with top in-house agents and industrialising all the rest with technology and centralised operations, we became Singapore's most loved real estate agent with an average Google My Business rating of 4.8/5 (800+ reviews).

The next phase of the journey is to go from helping people sell their homes to becoming the No. 1 brand for people to move from one home to the next: sell, buy, and finance.

Find out more at: ---------- /careers/.

Role Description

We are looking for a cheerful, fast, and client-obsessed individual to join us as an Associate Customer Service Executive working remotely from the Philippines. In this role, you will support our team of Real Estate Consultants in Singapore by answering inbound enquiries, qualifying buyers, and coordinating property viewings, all while delivering a seamless and professional experience to every prospect.

You will play a key role in shaping the first impression of Propseller. Speed, accuracy, empathy, and organisation will be essential to succeed. If you love helping people, are naturally resourceful, and can thrive in a high-performance remote team, we would love to hear from you.

Duties & Responsibilities

- Handle inbound enquiries across multiple channels (mainly WhatsApp and phone calls), always delivering clear and professional communication
- Qualify potential buyers expressing interest in our listings, collect key information, and help guide them toward the next step in their buying journey
- Coordinate and (re)schedule property viewings, ensuring alignment between client availability and our internal team’s agenda to maximise each sales opportunity
- Search, review, and update information in our CRM system to ensure data accuracy and enrich listing details
- Track and manage your daily activities and client interactions through our internal platforms
- Contribute to regular performance reporting and join team discussions aimed at improving processes and client experience
- Support special projects and ad-hoc tasks as part of our continuous improvement culture

Ideal Candidate

You have at least 1 year of experience in a remote customer service role, and you genuinely enjoy helping people. You are organised, thoughtful, and confident in managing multiple tasks in a fast-paced, digital environment.

You understand what great service feels like, and you know how to deliver it, even remotely. You have a strong attention to detail, ensuring accuracy in everything you do, from client communication to system updates. You take pride in creating smooth, efficient, and positive experiences for clients, and you are not afraid to push for results when needed.

You are proactive, coachable, and always looking for ways to improve.

Requirements

- Diploma or equivalent qualification
- 1 year experience required in a remote customer service role
- Fluent in written and spoken English, with the ability to communicate clearly and professionally via chat and phone
- Comfortable using Google Workspace, CRMs, and digital tools in general
- High level of attention to detail, especially when updating client records and coordinating viewings
- Strong ability to multitask and stay focused under pressure
- Reliable internet connection and remote working setup suitable for daily video calls and platform use
- Organised, proactive, and customer-obsessed, always striving to deliver a premium experience

You Get

- Remote: Deliver output from the comfort of your home while contributing directly to a fast-growing, tech-enabled real estate company based in Singapore.
- Structured support & training: Get onboarded with clear guidance, regular check-ins, and ongoing coaching to help you thrive
- Performance-based bonus: Be rewarded directly for your results
- Above-market compensation: Receive competitive pay that reflects your skills and performance, significantly higher than local customer service contracts
- Exposure to startup culture: Join a high-performing and caring team that values initiative, learning, and collaboration, without the rigid structure of corporate environments
- Purpose & impact: Play a meaningful role in shaping the home-buying and selling experience of clients in one of life’s biggest milestones

Recruiting Process

Ideal length: couple of days

Interview Process

1. Online Test (30min)
2. Screening - Online (30min) - Introductory Call with Talent Acquisition Associate
3. Interview (1h) - Meeting with Success and Service Manager (role play)
4. DILO - Online (1 Full day) - Day-in-the-life with training and job simulation (paid DILO)

Compensation

- $4 per hour
- Monthly performance-based bonus of up to $100