Assistant: Subscriber Support & Ad Operations Manager

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: TYPE OF WORK

Part Time

: SALARY

$6/hr

: HOURS PER WEEK

20

: DATE UPDATED

Sep 3, 2026

JOB OVERVIEW

Responsibilities

Subscriber support

Work the inbox every other day: cancellations, refunds, billing questions, and plan changes.
Offer a discount or plan change before processing any cancellation or refund.
Process refunds and account changes in Stripe and beehiiv.
Sort out account confusion like duplicate signups and unrecognized charges.
Use the AI drafting tools to move faster, but review every reply before it sends.

Ad operations

Book the week's ad placements in one weekly session.
Choose placements based on projected earnings and brand fit.

Email advertisers to request creatives and confirm run dates.

Flagging

Raise patterns worth knowing about: rising complaint types, deliverability problems, campaigns converting at zero.
Escalate real judgment calls. Apply settled policy without checking in.
What Good Looks Like
The inbox is current, and cancellations get a real save attempt before money goes back out.
The ad calendar is booked ahead, with creatives in hand before run dates.
Problems arrive with context. "The last two sales emails converted zero" beats "something seems off."
Requirements
Strong, plainspoken writing. Most of this job is writing to strangers who are frustrated, confused, or generous, and getting the tone right in all three cases.
Comfort with SaaS tooling. beehiiv and Stripe experience is a plus.
Judgment about when to d ---------- and when to ask. The work is unsupervised.
Reliability on a set cadence, and enough pattern recognition to notice when a repeated question has become a systemic problem.

SKILL REQUIREMENT

Advertising Management Chat Support Notion

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Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Job )	0.0154
Total Execution Time	0.0167

GET DATA

No GET data exists

MEMORY USAGE

1,474,616 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Assistant-Subscriber-Support-Ad-Operations-Manager-1723273

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0088 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
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0.0007	`UPDATE employer_jobs SET hit_counts = '*Sep-03-2026=618Sep-04-2026=184Sep-05-2026=44Sep-06-2026=68Sep-07-2026=66Sep-08-2026=38Sep-09-2026=30Sep-10-2026=22Sep-11-2026=39Sep-12-2026=36Sep-13-2026=16Sep-14-2026=21Sep-15-2026=13Sep-16-2026=25Sep-17-2026=27Sep-18-2026=15Sep-19-2026=10*Sep-25-2026=1' WHERE job_id= '1723273'`
0.0005	`UPDATE employer_jobs SET monthly_hits = '***Sep-2026=1272' WHERE job_id= '1723273'`
0.0024	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1723273' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1723273
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0.0002	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
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HTTP_CONNECTION	Upgrade
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HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
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SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.74
HTTP_DNT

Assistant: Subscriber Support & Ad Operations Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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