Appointment Setting Manager / Sales Operations Manager (US B2B – HIGH PAY)

Job Description (Read Carefully)

We are a US-based company selling AI and IT services to US businesses, and we are building a high-performance outbound appointment-setting team.

We are hiring an experienced Appointment Setting / Sales Operations Manager to own performance, follow-ups, quality, and accountability across a remote team of appointment setters.

This is a full-time, long-term independent contractor role for someone who has already managed outbound callers and knows how to drive results, not just activity.

You will work closely with the company owner, who is hands-on, driven, approachable, and committed to building something long-term with the right person.

What Makes This Role Different

Above-market pay for the Philippines

Clear authority and ownership

Direct access to the company owner

Real growth path as the team scales

We invest in people who perform and lead

If you are organized, confident, tech-aware, and serious about building a strong outbound engine, this is a career-level opportunity.

Your Core Responsibility

Your job is to make sure the appointment setters perform, follow up correctly, and consistently book quality meetings that show up.

You are responsible for output, quality, and discipline — not excuses.

What You’ll Be Doing (Very Important)
Team Performance & Accountability

Manage a remote team of appointment setters

Ensure agents are working during scheduled hours

Monitor daily activity (calls, conversations, follow-ups)

Identify underperformance early and correct it

Coach, warn, and escalate issues when needed

Call Quality & Coaching

Listen to call recordings daily (Nextiva)

Review tone, pacing, confidence, and script adherence

Run role-plays and coaching sessions

Improve objection handling and booking confidence

Share best practices and winning calls with the team

Follow-Ups & Show Rate (Critical)

Ensure no qualified lead is left without follow-up

Enforce follow-up cadence across all agents

Improve appointment show rates, not just bookings

Review no-shows and missed appointments

Train agents on confirmation, reminder, and re-engagement strategies

KPIs, Reporting & Process

Set and track clear KPIs (calls, connects, bookings, show rate)

Deliver simple daily and weekly reports

Identify list, script, or offer issues using data

Maintain CRM hygiene and accuracy

Tech & Systems (Nice to Have, Not Engineer-Level)

Comfortable working with phone systems like Nextiva

Basic understanding of IT / AI services (training provided)

Able to help agents understand what they’re calling about

Ensure systems are being used correctly

You do not need to be an engineer — just tech-comfortable.

Hiring & Training Support

Screen and interview new appointment setters

Review voice quality and confidence

Help onboard and ramp new hires

Maintain a performance-driven culture

Work Schedule

Full-time availability

8:00 AM – 5:00 PM California (Pacific) Time

1-hour unpaid lunch break

Monday–Friday only

No weekends

Compensation

$2,100 USD per month base

Performance bonuses up to $1,000/month

Top performers earn $3,000+ per month

Paid monthly via Wise only

This is elite compensation in the Philippines and is intended for experienced leaders, not coordinators.

Important Classification

Independent contractor role (not employment)

No benefits, payroll, or tax withholding

You are responsible for your own local taxes

Independent Contractor Agreement required

Payment via Wise only

Requirements

Proven experience managing outbound appointment setters

Strong English communication (spoken and written)

Confident giving feedback and enforcing standards

Organized, proactive, and detail-oriented

Comfortable managing remote teams

Reliable high-speed internet and professional home setup

Headset and webcam required

Who This Role Is For

? Experienced outbound sales / appointment-setting managers
? Leaders who take ownership of numbers and outcomes
? People who care about follow-ups and quality
? Coaches who can improve performance, not just monitor
? Professionals who want to grow with a company

Who This Role Is NOT For

? First-time managers
? Passive coordinators
? People uncomfortable enforcing standards
? Those who avoid difficult conversations
? Anyone looking for short-term work

How to Apply (Required)

To be considered, please submit:

A short video (2–3 minutes) introducing yourself and your management experience

A brief summary of teams you have managed (size, role, results)

Confirmation that you can work full-time during California business hours

Confirmation that you can be paid via Wise

Applications without a video will not be reviewed.

Final Note

The company owner is driven, fair, and easy to work with — and expects the same in return. We pay well, reward performance, and promote people who take ownership.

If you want to build, lead, and grow with a serious US company, this role offers long-term opportunity and real impact.

Video Submission Instructions (Required)

To be considered, you must submit a short video using one of the platforms below. Applications without a working video link will not be reviewed.

How to Record Your Video

Length: 2–3 minutes

Speak clearly in English

Record in a quiet, well-lit environment

Use your webcam (camera ON)

No editing required — simple and professional is best

What to Cover in the Video

Please briefly cover:

Your name and current role

Your experience managing appointment setters or outbound sales teams

The size of teams you’ve managed and results achieved

How you handle underperformance, follow-ups, and show rates

Why you want to grow long-term with a US company

Where to Upload Your Video

Upload your video to ONE of the following:

Loom (preferred)

Google Drive

Dropbox

Important

Set permissions to: “Anyone with the link can view”

Paste the video link directly into your application message

Do not email the video

Do not upload large files directly to OnlineJobs.ph

Optional (Strongly Recommended)

You may also include:

A short voice recording (phone-quality is fine)

A brief written summary of teams managed and KPIs owned

Final Reminder

We pay at the top of the market and expect professionalism. The video helps us quickly identify leaders with strong communication, confidence, and ownership.