Mercian Accountants / Clarke & Wright

Appointment Setter (Urgent – UK Working Hours)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

Php 50,000 - Php 60,000

: HOURS PER WEEK

40

: DATE UPDATED

Aug 19, 2026

JOB OVERVIEW

IMPORTANT NOTE: Please submit your application and all required materials strictly through OnlineJobs.ph (OLJ).
Do not send applications directly to the company's mailbox. Applications submitted via email will not be considered.

This is not an aggressive sales role. We are looking for someone who can use a caring, empathetic approach to help clients take the next appropriate step.

- What You'll Be Doing -

Approximately 70% of your role will focus on client engagement and appointment setting, while the remaining 30% will involve administrative and telephone support.

70% — Client Engagement & Appointment Setting
- Client Outreach: Contact pre- and post-seminar attendees, answer initial questions, and build rapport.
- Needs Assessment: Use structured/leading questions to understand client needs and determine the appropriate next step.
- Appointment Setting: Match clients with the appropriate consultant, check availability, and book consultations.
- Handover: Provide consultants with relevant client information for a smooth transition.
- Client Care: Maintain a warm, empathetic, and supportive experience throughout the journey.

30% — Administration & Telephone Support
- Operate and manage the company telephone line professionally.
- Maintain accurate client and appointment records within our systems/CRM.
- Assist with lead generation and follow-up activity.
- Help clients with appointment queries and rescheduling.
- Support the wider team with day-to-day administrative tasks.
- Ensure all appointment details and client interactions are recorded accurately.

We are looking for someone who naturally brings positive, attractive energy to a conversation.

You should be:
- Warm, friendly, and genuinely empathetic.
- Confident and comfortable speaking to people on the telephone.
- Energetic and enthusiastic without being overbearing.
- Naturally engaging and able to build rapport quickly.
- Comfortable asking questions and guiding conversations.
- Not shy about speaking up and communicating with the team.
- Professional while still being personable and approachable.
- A team player who enjoys working in a close-knit environment.

The ideal person makes clients feel that they are being helped, not sold to.

- Working Hours & Commitment -
Hours: 9:00 AM – 5:00 PM UK Time, Monday to Friday (This is an afternoon-evening shift in the Philippines)
Break: 30-minute paid lunch break
Employment: Full-time only

- Technical Requirements -

1. Windows laptop or PC
- Intel Core i5 processor or higher
(Mac computers are unfortunately not compatible with some of our essential work software)
2. Audio
- Good-quality noise-cancelling headset suitable for professional telephone calls.
3. Internet
- Stable primary internet connection.
- Backup internet source, such as a secondary ISP or reliable mobile hotspot.
4. Power Backup (A MUST)
- Candidates must be able to provide proof/photo of their generator.
(If you do not currently have one, you may purchase one during the recruitment process, provided it is in place before starting the role)

These requirements are important because our role involves live client calls and we need to maintain reliable service with minimal downtime.

- Benefits & Culture -
- 28 days annual leave — inclusive of 8 Bank Holidays and 20 paid holidays. Holiday entitlement is pro-rated.
- Dedicated wellness support.
- WFH benefits after successfully completing probation.
- Additional company benefits will be discussed during induction training.

Candidates must confirm that they are comfortable with the stated salary range when applying.

HOW TO APPLY:
1. Resume
2. Loom/Video Introduction — 3–5 minutes
Please record a video answering the following:
- Introduce yourself.
- Tell us about your professional background.
- Why do you believe you would be an excellent fit for this specific Appointment Setter role at C&W?
- What interests you about working in a client-focused appointment-setting role?
- Are you comfortable with the stated PHP 50,000–60,000 monthly salary?

Please note: A voice recording alone will not be accepted. We require a video introduction.

- About the Role -

C&W is looking for a professional, articulate, energetic, and empathetic Appointment Setter to join our close-knit team.
This is a key role in our client journey. You will be one of the first people our seminar attendees speak with after expressing interest in our services. Your role is not about aggressively selling, it is about understanding the client's needs, asking the right questions, building trust, and guiding them towards the appropriate consultation with one of our expert consultants.

You will act as the bridge between the client and consultant, ensuring that every interaction feels warm, helpful, and professional.

SKILL REQUIREMENT

Outbound Sales Appointment Setting Outbound Calls

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Mercian Accountants / Clarke & Wright

Appointment Setter (Urgent – UK Working Hours)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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