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TYPE OF WORK
Full Time
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SALARY
690.00
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HOURS PER WEEK
48
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DATE UPDATED
Feb 23, 2026
We are running an edtech brand and a string of tuition centres and now in the next stage of our growth.
We are seeking a dynamic and versatile individual who can teach English to students while also providing customer support as a call centre agent. This hybrid role requires strong communication skills, professionalism, and a passion for education.
Key Responsibilities
English Teaching
• Deliver engaging English lessons to students (primary, secondary, or adult learners depending on centre needs).
• Prepare lesson plans, worksheets, and assessments aligned with the centre’s curriculum.
• Monitor student progress and provide feedback to students and parents.
• Conduct small-group classes or one-on-one tutoring sessions.
• Maintain a positive and encouraging learning environment.
• Support students in reading, writing, grammar, vocabulary, and exam preparation (e.g., national exams, IELTS, school assessments).
• Participate in teacher meetings, training, and curriculum reviews.
Call Centre & Customer Service
• Handle inbound and outbound calls in a professional and friendly manner.
• Provide information about classes, schedules, fees, and promotions.
• Follow up with prospective parents and students to encourage enrolment.
• Schedule appointments, placement tests, and trial classes.
• Update and maintain student records in the centre’s system.
• Resolve customer queries or escalate issues when necessary.
• Support administrative duties such as attendance tracking, payment reminders, and general enquiries.
Requirements
Qualifications
• Diploma or Degree in English, Education, Communication, or a related field (preferred).
• Training in TESOL/TEFL/CELTA (added advantage).
• Prior experience in teaching, tutoring, or customer service is beneficial.
Skills & Competencies
• Strong command of written and spoken English.
• Confident communication and telephone etiquette.
• Ability to teach students of different ages and proficiency levels.
• Patience, empathy, and good classroom management skills.
• Comfortable using computers, educational platforms, and CRM systems.
• Multitasking abilities and good time management.
• Positive attitude and willingness to learn.
Working Hours
• 9am to 7pm UK TIME
• Weekday evenings and weekends may be required depending on class schedules. Call centre duties typically follow centre operating hours.
Benefits
• Training provided (teaching + customer service).
• Career growth opportunities within the education brand.
• Positive and supportive team environment.
• Performance incentives or commission for enrolments (optional).
