Appliance Repair Dispatcher & Inbound Booking Agent — US Eastern Time

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TYPE OF WORK

Full Time

SALARY

$500–$700USD per month

HOURS PER WEEK

40

DATE UPDATED

Aug 14, 2026

JOB OVERVIEW

We are hiring a reliable, confident, and detail-oriented Appliance Repair Dispatcher and Inbound Booking Agent for a long-term remote position.

You will answer incoming calls from customers in the United States who need appliance-repair services. Your main responsibility is to qualify the customer, explain the diagnostic fee, schedule the appointment, assign or coordinate the technician, and enter complete information into our custom Repair CRM.

This is primarily an inbound-call position. There is no traditional cold calling. You may need to return missed calls and follow up with customers who requested service.

Work Schedule
Full-Time
Monday through Friday
7:00 AM – 6:00 PM (US Eastern Time)
50 scheduled hours per week
Night shift in the Philippines
Must be available during the entire shift
No overlapping full-time employment

We are looking for someone who can commit long-term and be available during our business hours without interruptions.

Voice Recording Instructions

Please record yourself reading this customer-service script naturally:

“Thank you for calling. I’m sorry to hear that your refrigerator is not cooling. I’ll ask you a few quick questions so I can check our technician’s availability. May I have your full name, phone number, and complete service address, including the ZIP code? We have a diagnostic service fee that covers the technician’s visit and inspection. I’ll explain the fee and available appointment times before confirming your booking.”

Do not use artificial intelligence or a computer-generated voice.

Application Questions

Answer these questions in your application:

How many years of phone customer-service or dispatch experience do you have?
Have you handled calls for a U.S. home-service company?
How would you explain a $100 diagnostic fee to a customer who says it is too expensive?
What would you do if a customer wants an appointment, but no technician is available in that time slot?
What information should always be collected before booking an appliance-repair appointment?
What would you do if a customer gives an incomplete address?
How do you stay organized when several calls and technician updates happen at the same time?
What is your backup plan if your internet or electricity stops working?
When can you begin?
Why are you interested in a long-term position with our company?
Hiring Process

Selected applicants will complete:

Application review
Short voice interview
Mock appliance-repair customer call
CRM data-entry test
Paid trial period
Final long-term offer

We are looking for someone dependable who wants to grow with the company—not someone seeking a temporary position.

SKILL REQUIREMENT
CRM English Speaking Multitasking
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