Apparel Virtual Assistant (Client & Project Coordinator)

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TYPE OF WORK

Full Time

SALARY

700-800

HOURS PER WEEK

45

DATE UPDATED

Aug 21, 2026

JOB OVERVIEW

Work Hours: EST Time Zone | Night Shift (Philippine Time)
Start Date: Immediate Hiring

We are looking for a Client & Project Coordinator to join our team and serve as a key point of contact between our clients and internal design, production, and operations teams.

The ideal candidate is organized, detail-oriented, proactive, and confident communicating with clients. You should be comfortable managing multiple requests at once, following up with internal teams, and making sure client requests are accurately communicated from initial inquiry through completion.

Responsibilities
- Client Communication & Outreach: Reach out to clients, respond to inquiries, follow up on requests, and maintain clear and timely communication throughout the project process.
- Design Request Coordination: Review client design requests, gather all necessary information and artwork, and submit complete requests through the company portal for processing.
- Client Guidance: Guide clients through the ordering and design process, explaining available options, requirements, pricing, and next steps.
- Pricing & Turnaround Management: Provide accurate pricing information and estimated turnaround times based on each client's request while setting realistic expectations around production and delivery.
- Request Follow-Up: Monitor submitted design requests and follow up with the appropriate internal teams to ensure requests are moving forward on schedule.
- Cross-Functional Coordination: Serve as the point of contact between clients and internal design, production, and operations teams to ensure requests are communicated accurately and efficiently.
- Issue Resolution: Address client questions and concerns, clarify requirements, and coordinate with internal teams to resolve issues or delays.
- Order & Request Tracking: Maintain organized records of client requests, submissions, pricing, timelines, and project status from initial inquiry through completion.

What We're Looking For
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy
- Highly organized and able to manage multiple requests simultaneously
- Proactive and comfortable following up with clients and internal teams
- Strong problem-solving and critical-thinking skills
- Comfortable communicating with clients and handling questions professionally
- Able to understand and translate visual/design requests into clear instructions
- Comfortable working independently in a remote environment
- Previous experience in customer service, client coordination, project coordination, sales support, or a similar role is a plus

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