AppFolio Systems & Workflow Specialist

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TYPE OF WORK

Any

SALARY

TBD

HOURS PER WEEK

TBD

DATE UPDATED

Aug 14, 2026

JOB OVERVIEW

We are a U.S.-based property management company looking for an experienced AppFolio Systems & Workflow Specialist to help us optimize how we use AppFolio across our portfolio.

We are not looking for a general VA or someone who simply knows how to perform day-to-day tasks in AppFolio. We are looking for someone who understands property management operations and can identify inefficiencies, recommend better workflows, and help us implement improvements within AppFolio.

The initial engagement will focus on an AppFolio audit and process improvement, with the potential for ongoing work based on performance and fit.

Key Responsibilities

AppFolio Audit
Audit our current AppFolio setup, workflows, and system utilization.
Identify AppFolio features and capabilities we are not currently utilizing.
Review existing workflows and identify unnecessary manual steps.
Identify spreadsheets and processes that could potentially be eliminated or automated.
Review workflows for leasing, renewals, maintenance, turns, inspections, accounting, vendor management, collections, and reporting.
Identify opportunities to standardize processes across our portfolio.
Provide clear recommendations and priorities for improvement.

Implementation & Process Improvement
Build and configure approved workflow improvements within AppFolio.
Standardize processes and system usage across the team.
Reduce unnecessary manual work and duplicate data entry.
Develop and update SOPs and documentation for implemented processes.
Test and refine new workflows.
Train team members on improved processes and AppFolio functionality.
Work with our Operations team to identify additional process improvement and automation opportunities.

What We’re Looking For
Strong, hands-on AppFolio experience.
Experience working with U.S. property management companies.
Strong understanding of multifamily/property management operations.
Experience working with larger portfolios is highly preferred.
Ability to evaluate a process and identify inefficiencies rather than simply follow an existing process.
Experience designing, implementing, and documenting workflows.
Strong understanding of AppFolio's functionality and system capabilities.
Strong analytical and problem-solving skills.
Ability to explain technical/system improvements clearly to non-technical team members.
Strong written and verbal communication skills.
Comfortable working independently and collaborating with an Operations team.
Preferred Experience
Experience with:
AppFolio workflow optimization
Leasing and renewal processes
Maintenance and work orders
Unit turns and inspections
Property accounting workflows
Vendor management
Collections
Reporting and dashboards
Process documentation and SOP development
Automation and reducing spreadsheet/manual processes


What We’d Like to See From Applicants
Please provide:
Resume
Summary of your AppFolio experience
Approximate portfolio size you have worked with
Types of property management operations you have supported
2–3 examples of workflows or systems you improved
Before-and-after results or measurable improvements, if available
Short video introduction explaining your experience and why you are a good fit
Your hourly rate
Your availability and ability to overlap with U.S. working hours

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