Ankota Support Specialist I

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: TYPE OF WORK

Full Time

: SALARY

$8.00/hr

: HOURS PER WEEK

TBD

: DATE UPDATED

Apr 10, 2026

JOB OVERVIEW

Ankota Support Specialist I –Home Care & Disability Services Expertise (REMOTE)

Ankota is a home care software provider that helps home care agencies
care for the elderly and disabled for primarily (but not solely) U.S.-based
companies. Among other things, the Ankota software suite supports scheduling,
billing, reporting, client wellbeing, and electronic visit verification for a variety of
services.

Job Description: We are looking for a motivated and detail-oriented Support
Specialist to join our support team at Ankota. You will play a crucial part in
assisting users with technical inquiries, troubleshooting issues, JIRA development
testing, and ensuring a seamless user experience with our products and services.
You will have the opportunity to develop your technical skills and grow your
career in a supportive environment.

This role requires outstanding English skills,
both written and oral, as well as excellent internet and reliable service.
Experience with home care, Zendesk, and customer service is strongly preferred.
Hours are M-F 10:00 a.m. – 6:30 p.m. EST time zone, which is 5 hours (UTC/GMT?
-5) during standard time and 4 hours (UTC/GMT -4) during the U.S. daylight?
saving time. This includes a half-hour lunch break.

Position Overview:
We are seeking a passionate and experienced Support Specialist to join our
team. This full-time, remote role is designed for someone with a background in
support and preferably also experience within the Home Care industry. You will
be provided training on our software and then you will support customers
through concerns with log-ins, billing, system use, and more. You will also
actively work to test our software and add to our documentation.

If you have hands-on experience in the home care or disability services sector,
excel in customer service, and are tech-savvy with strong analytical skills, we
want to hear from you!

Key Responsibilities:
? Provide front-line support to users by addressing inquiries and resolving
issues via email, chat, and phone
? Document and track support requests in the ticketing system, ensuring
timely follow-up and resolution
? Resolve basic issues with customers
? Assist in the identification and escalation of complex issues to senior team
members or relevant departments
? Test new developments and document the results, as well as answer
development questions
? Maintain up-to-date knowledge of company products and services to
effectively assist users
? Contribute to the creation and maintenance of support documentation,
FAQs, and training materials
? Participate in tea ---------- etings and training sessions to continuously improve
support processes
? Maintain a calm and cheerful demeanor with customers
Qualifications:
? Customer Service Skills: An ability to build trust and strong professional
relationships with customers. Warmth and customer service are our top
non-negotiable criteria.
? Communication: Excellent oral and written communication skills. Many of
our customers are older and require exceptionally clear communication.
? Experience: At least 2 years of experience in the Customer Service
industry.
? Technical Skills: Proficiency in computer software and the ability to learn
new software quickly. JIRA testing experience is a plus.
? Problem-Solving: Strong critical thinking and troubleshooting skills to
address customer challenges.
? Work Style: Self-motivated, organized, and able to work independently in
a remote environment.
What We Offer:
? Remote Work: Work from the comfort of your home.
? Benefits: Competitive salary.
? Purpose-Driven Work: Be part of a mission to empower agencies to
deliver exceptional services to individuals in need.

Why Join Us?
This role is more than a job; it’s an opportunity to make a real impact. By helping
agencies adopt and optimize our software, you’ll be improving the lives of the
people they serve. If you have the passion, expertise, and skills, we look forward
to welcoming you to our team!

SKILL REQUIREMENT

Phone Support English Speaking English Proficiency

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Ankota Support Specialist I

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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