Amazon/TikTok Shop Customer Service and Account Health Specialist

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: TYPE OF WORK

Any

: SALARY

9

: HOURS PER WEEK

20

: DATE UPDATED

Sep 9, 2026

JOB OVERVIEW

We are hiring a detail-oriented **Customer Service and Account Health Specialist** to manage customer concerns and account performance across **Amazon Seller Central or TikTok Shop**.

## Responsibilities

* Respond to customer messages professionally and on time
* Resolve order, shipping, cancellation, return, refund, and replacement issues
* Monitor Amazon and TikTok Shop account-health dashboards
* Review performance notifications, violations, warnings, and customer complaints
* Manage Amazon A-to-z claims, negative feedback, chargebacks, and Seller Support cases
* Address TikTok Shop violations, negative reviews, disputes, and support tickets
* Draft appeals and Plans of Action for account or listing issues
* Monitor key performance metrics and flag potential risks
* Help resolve suppressed, rejected, or deactivated product listings
* Maintain accurate records of cases, appeals, and resolutions
* Follow marketplace policies and protect customer information

## Requirements

* Experience with Amazon Seller Central, TikTok Shop Seller Center, or both
* At least one year of e-commerce or customer-service experience
* Excellent written and spoken English
* Strong problem-solving and research skills
* High attention to detail and excellent organization
* Ability to handle difficult customers calmly and professionally
* Ability to work independently and meet deadlines
* Reliable computer, headset, and stable internet connection

Experience with Amazon FBA, TikTok Shop fulfillment, account-health appeals, disputes, and Plans of Action is preferred.

## How to Apply

Please send:

1. Your updated résumé
2. A summary of your Amazon or TikTok Shop experience
3. The account-health issues or customer cases you have handled
4. Your experience preparing appeals or Plans of Action
5. Your expected monthly salary
6. Your internet speed and computer specifications

Begin your application subject line with **MARKETPLACE HEALTH** to confirm that you read the full posting.

SKILL REQUIREMENT

Amazon

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Amazon/TikTok Shop Customer Service and Account Health Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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