Airbnb Virtual Assistant (~20 properties)

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: TYPE OF WORK

Full Time

: SALARY

$850-$950

: HOURS PER WEEK

60

: DATE UPDATED

Oct 9, 2026

JOB OVERVIEW

We are looking for a reliable, experienced Virtual Assistant to handle guest communications and operations coordination as a core member of our growing team. Our company current manage 20~ properties across the US. And we use Hospitable as PMS.

SCOPE OF WORK

1 Guest Communications
• Respond to all guest messages via Hospitable (channel manager) within 15 minutes during shift hours
• Handle pre-arrival questions, check-in support, and mid-stay issues
• Respond to guest reviews professionally and promptly
• Escalate urgent issues to the operations manager per established protocol
• Maintain a professional, warm, and clear tone in all guest communications
• Submit reimbursement request for damage

2 Operations Coordination
• Schedule cleaning
• Coordinate with cleaners and maintenance vendors when issues arise
• Log and track cleaning performance
• Log and track maintenance requests and follow through to resolution
• Review cleaning pictures and flag any turnover conflicts promptly
• Monitor supply levels and submit orders when running low on essentials,

3 Administrative Support
• Create SOPs and streamline business operation
• Maintain and update property performance tracking spreadsheets
• Reconcile monthly Airbnb and VRBO payouts against expected amounts
• Assist with building and updating standard operating procedures and house manuals
• Compile weekly and monthly performance summaries per property
• Maintain vendor contact database and lease tracking documents
• Support general business administrative tasks as assigned
---

HOURS & SCHEDULE

This is a 10-hour availability shift (9:30am–7:30pm PST), on-call after hours for urgent issues
Monday through Sunday (with Wednesday off)

The VA must be fully available and actively monitoring communications throughout the entire shift. Guest communications take priority over all administrative tasks at all times. The VA may not take on other clients whose hours conflict with this shift without prior written disclosure and approval from Genuine Resources LLC.

You must be available during these exact hours. Please do not apply if you cannot commit to this schedule.

---

? REQUIREMENTS

• Excellent verbal, written English — clear, professional, and warm tone
• Minimum 1 year experience in short-term rental, hospitality, or property management
• Experience with Airbnb and/or VRBO platforms
• Strong interpersonal and problem solving skills
• Reliable internet connection and dedicated, quiet workspace
• Organized and strong attention to detail and ability to follow SOPs precisely
• Ability to make calm, sound judgment calls with upset guests
• Responsive and accountable — we will notice if messages are missed

---

? PREFERRED (NOT REQUIRED)

• Experience with Hospitable, Guesty, or similar channel manager
• Familiarity with PriceLabs or dynamic pricing tools
• Prior experience managing multiple properties simultaneously

---

COMPENSATION

• $850 – $950/month depending on experience
• Paid weekly via Wise or similar
• Performance review at 90 days with raise potential
• Long-term position — we do not hire for short-term projects

---

HOW TO APPLY

To be considered you MUST include all of the following in your application:

1. A brief description of your STR or hospitality experience
2. Which channel managers or property management tools you have used
3. Confirmation that you can work the PST schedule listed above
4. Your answer to this question: A guest messages at 4:30pm saying that they arrived at the property, however it wasn't clean. Walk me through exactly what you would do.

Applications that do not answer question #4 will not be reviewed. This helps us identify candidates who can think clearly under pressure.

We look forward to hearing from you.

SKILL REQUIREMENT

Communication Organization Reliability

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Airbnb Virtual Assistant (~20 properties)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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