Full Time
$800 + Uncapped Commissions
50
Jun 8, 2026
Virtual Assistant (Airbnb & Serviced Accommodation Operations Manager)
Job Title
Experienced Airbnb & Serviced Accommodation Virtual Assistant
Location
Remote (Philippines)
Employment Type
Full-Time
7 Days
Salary
$800 Monthly
Uncapped Direct Bookings Commission
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Job Advert
Join a Growing UK Serviced Accommodation Business
We are looking for an experienced and highly organised Virtual Assistant based in the Philippines to manage the day-to-day operations of a growing Airbnb and serviced accommodation business.
This is not an entry-level position. We are looking for someone who already has experience working with Airbnb hosts, serviced accommodation operators, holiday lets, short-term rentals, or property management companies.
You will become a key member of the business, helping deliver exceptional guest experiences, maximise occupancy, and ensure properties operate efficiently.
If you have a strong attention to detail, excellent communication skills, and experience using Airbnb and property management software, we would love to hear from you.
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About Us
We operate high-quality short-term and long-term accommodation across Glasgow, Scotland, serving:
* Contractors
* Corporate travellers
* Families
* Tourists
* Insurance guests
* Relocation clients
Our goal is to provide hotel-quality accommodation with exceptional customer service.
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Key Responsibilities
Guest Communication
* Oversee AI Programme which primarily responds to guest enquiries quickly and professionally
* Convert enquiries into bookings
* Convert Airbnb & Booking.com bookings into Directs
* Resolve guest issues and complaints where required
Booking Management
* Manage booking calendars
* Monitor occupancy levels
* Adjust minimum stay requirements
* Update listing information
* Prevent double bookings
* Coordinate last-minute reservations
Revenue & Pricing
* Monitor occupancy and pricing
* Make pricing changes to maximise revenue on Pricelabs
* Review competitor listings
* Assist with dynamic pricing strategies
Operations Management
* Coordinate cleaners and maintenance teams
* Track maintenance issues
Listing Management
* Create and optimise Listings
* Improve listing descriptions
* Edit Photos using Chat GPT
* Upload and organise photos
* Monitor listing performance
* Increase conversion rates
Administrative Tasks
* Create & Update SOPs and checklists
* Manage contractor databases
* Track invoices and expenses
* Produce weekly performance reports
Business Development
* Research corporate accommodation opportunities
* Research contractor accommodation opportunities
* Assist with outreach campaigns
* Identify opportunities to increase occupancy
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Required Experience
Essential
* Minimum 3 years Airbnb or short-term rental experience
* Experience managing multiple properties
* Excellent written English
* Experience dealing with guests professionally
* Using Chat GPT
* Strong organisational skills
* Ability to work independently
* Experience coordinating cleaners and maintenance teams
Software Experience
Experience with some or all of the following:
* Airbnb
* Booking.com
* VRBO
* Lodgify
* PriceLabs
* Google Workspace
* Microsoft Office
* Slack
* WhatsApp Business
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Preferred Experience
* UK serviced accommodation experience
* Contractor accommodation experience
* Revenue management experience
* Dynamic pricing experience
* Direct booking website management
* Experience with automation tools such as Make.com, Zapier or n8n
* Social media marketing experience
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Key Performance Indicators (KPIs)
The successful candidate will be measured on:
* Average guest response time
* Occupancy levels
* Guest review scores
* Number of issues resolved
* Revenue growth
* Booking conversion rate
* Cleaner performance management
* Listing optimisation improvements
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Working Hours
Preferred:
* Flexible Working Hours
* Weekend & Nightly monitoring required
* Flexible schedule with overlap to UK business hours
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What Success Looks Like
After 90 days you will:
* Oversee all guest communication independently
* Coordinate cleaners and maintenance without supervision
* Maintain occupancy targets
* Improve guest satisfaction scores
* Produce weekly business performance reports
* Identify opportunities to increase revenue and efficiency
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Application Questions
Please answer the following when applying:
1. How many Airbnb or serviced accommodation properties have you managed?
2. Which PMS software have you used?
3. Have you managed UK-based properties?
4. What was the largest portfolio you managed?
5. What occupancy rates did you achieve?
6. What was your strategy for generating direct bookings
7. How did you convert bookings from OTA to Directs?
8. Describe a difficult guest issue you resolved.
9. Which pricing software have you used?
10. What are your salary expectations?
11. What are your available working hours?
12. Please provide links to any Airbnb portfolios you have managed.
To Apply
Please submit:
* CV/Resume
* Introduction video (2–3 minutes)
* Airbnb/Property Management experience summary
* References from previous employers or clients
Only applicants with direct Airbnb or serviced accommodation experience will be considered.