Full Time
600
40
Sep 17, 2026
We are looking for an experienced Virtual Assistant to help manage the day-to-day operations of a growing serviced-accommodation portfolio.
This is not an entry-level role. We can train you on our properties, systems and processes, but you must already have strong experience with Airbnb,
What matters most
1. Excellent English
You must speak and write fluent, natural English. You will communicate directly with UK guests, cleaners and contractors.
2. Genuine Airbnb &
You must already understand both platforms, including reservations, guest messaging, calendars, check-ins/check-outs, booking changes and guest problems.
Experience with PriceLabs, Eviivo or other channel managers/PMS systems is advantageous but not essential — these can be taught.
3. Ownership & reliability
We want somebody proactive who notices problems and takes responsibility for resolving them rather than waiting for instructions.
Main responsibilities
Manage Airbnb,
Monitor bookings, arrivals, departures and calendars.
Coordinate cleaners and ensure cleans are scheduled and completed.
Coordinate maintenance issues and follow them through to completion.
Troubleshoot guest/property problems before escalating where possible.
Keep property information, trackers and operational records organised.
Assist with direct bookings, reporting and other property administration once trained.
Help ensure the portfolio operates smoothly without constant supervision.
Video-editing experience is a bonus. If you can edit good-quality short-form content for Instagram/TikTok using CapCut or similar software, please provide examples.
Working arrangement
Approximately 4–6 hours per day, spread flexibly across UK morning, afternoon and evening periods rather than worked consecutively. Some weekend coverage will be required.
Salary is negotiable depending on experience and ability.
To apply
Please include your:
Airbnb and
Previous responsibilities and approximate number of properties managed.
Expected monthly salary.
Availability during UK hours.
60–90 second video introduction in English.
Video-editing examples, if applicable.
Please answer this scenario:
A guest messages saying the Wi-Fi has stopped working. They are frustrated and need it for work. You have never dealt with this problem at this particular property before. Explain exactly what you would do from receiving the message until the issue is resolved.
Please begin your application with “Kent Property Operations” so we know you have read the full advert.