Rich Property Management

Airbnb Guest Communications Manager

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: TYPE OF WORK

Full Time

: SALARY

$1000/MONTH

: HOURS PER WEEK

40

: DATE UPDATED

Oct 20, 2026

JOB OVERVIEW

Company Description:
We operate a rapidly growing serviced accommodation management business that markets our properties on online travel agent (OTA) websites such as Airbnb and ---------- . Catering to both leisure and contractor worker guests, we provide quality accommodations for those looking to stay at our properties across the UK. With a strong focus on expansion, we are actively working to increase the number of assets under management and strengthen our presence in the market. We are currently at 40 properties and looking to grow to over 100 management properties over the next 6 months and are looking for an Airbnb Guest Communications Manager to help grow the business and take care of day to day operations, customer service/care

Position Overview:
We are seeking an experienced and proactive Airbnb Guest Communications Manager to oversee and optimise daily operations for our portfolio of short-term rental properties in the UK. The ideal candidate is not only skilled in managing operations but is also passionate about growing the business rather than simply maintaining its current level. A strong drive to expand and improve operations is essential, as we are looking for someone who can contribute to the company’s continued growth and success.
This individual will work closely with cleaning teams, virtual assistants (VAs), and other stakeholders to ensure smooth property management, excellent guest communications, and scalable growth.
We are looking for a driven individual that wants to grow companies and make a difference, this role has strong promotion potential as we take on more management units.

*Key Responsibilities:*
Property Onboarding & Management:
- List and manage properties on OTA platforms and the company's channel manager (Hostaway).
- Ensure accurate property descriptions, pricing, and availability updates across channel manager, and all OTA’s.

Guest & Communication Management:
- Handle inbound calls from guests, OTA platforms, and cleaning staff.
- Conduct outbound calls for callbacks, follow-ups, business outreach, and cleaner coordination.
- Manage guest interactions using HostAway and SuiteOp to ensure seamless experiences.

Email & Scheduling Management:
- Maintain a zero inbox rule, ensuring prompt responses and organised email management.
- Schedule cleaning and maintenance services to maintain property quality.

Operational Support & Documentation:
- Complete ad-hoc administrative tasks such as document creation, spreadsheets, and presentations.
- Maintain strong team communication via ClickUp and WhatsApp to ensure workflow efficiency.

Key Qualifications:
- Minimum 2 Years of Experience in Airbnb/short-term property management (required).
- Experience managing over 75 properties for a short term let company - you must inform us of the company.
- Customer Service Experience, with a strong ability to handle guest interactions professionally.
- Exceptional Written & Verbal Communication Skills in English.
- Confidence in Communication, particularly in speaking with individuals from the United Kingdom.
- Adaptability & Willingness to learn new systems and processes.
- Industry Knowledge, with experience or understanding of the real estate and Airbnb industry (in-depth training for the right candidate).

Key Softwares:
- Hostaway; manage the property across OTA’s (required).
- Airbnb; communicating with guests, optimising the listings (required).
- ---------- ; communicating with guests, optimising the listings (required).
- SuiteOp; Guest portal system for ID check, security deposits, rental agreements (optional).
- PriceLabs; pricing management software (optional).
- Turno; cleaner management and automation software (optional).

Work Schedule:
- The role will consist of 40 hours per week (time to be confirmed, but roughly 14:00-22:00 GMT)
- 5 days per week
- Company office hours are between 08:30-22:00 GMT (Weekend and holiday coverage included), you are not expected to work outside of your shift hours.

SKILL REQUIREMENT

Customer Support Management Short Term Rentals Airbnb

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Rich Property Management

Airbnb Guest Communications Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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