AltoLuxo

AirBnB Short Term Rental Operations Virtual Assistant

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$3.50

: HOURS PER WEEK

50

: DATE UPDATED

Feb 20, 2026

JOB OVERVIEW

We are a corporate housing/Airbnb Management company that has over 65+ properties across UK, and expanding into the across the nation.

We are currently looking for a Short-Term Rental VA that can help grow our network of businesses booking with us.

Interested applicants, please send the following via OnlineJobsPH and attach the links. Please do not contact directly

* Incomplete responses shall not be entertained.

1. Resume in PDF format.
2. 1 Minute Introductory Video

Guest Communications (Primary Focus)
• Monitor and respond to all guest messages across Hostaway, Airbnb, ---------- , WhatsApp, and email
• Handle pre-booking enquiries, providing accurate information on parking, amenities, check-in procedures, and property features
• Process and respond to early check-in and late check-out requests per SOP
• Manage guest complaints and concerns, escalating refund or compensation requests to management
• Coordinate with cleaning and maintenance teams when guest issues require physical action
• Process booking modifications, cancellations, and date changes
• Manage post-checkout damage claims and security deposit disputes
• Maintain formal, grammatically impeccable communication standards at all times

Review Management
• Monitor and respond to all guest reviews across platforms
• Craft thoughtful responses to negative reviews that address concerns professionally
• Implement proactive review solicitation strategies beyond automated requests
• Track review scores and identify patterns requiring operational attention

Calendar Management & Direct Bookings
• Manage calendar across all channels via Hostaway
• Process and manage direct bookings
• Execute strategies to convert OTA bookings to direct
• Proactive outreach to previous guests to drive repeat direct bookings
• Conduct FYP sync checks across platforms

Essential Experience
• Minimum 2 years' experience in short-term rental or aparthotel operations
• Proven experience with Property Management Systems (Hostaway preferred)
• Direct experience with revenue management tools (PriceLabs or similar)
• Track record managing guest communications at scale
• Experience with Airbnb and ---------- extranet management

Technical Requirements
• Highly proficient with technology and quick to learn new software
• AI-proficient: comfortable using AI tools to enhance productivity
• Experience with Hostaway, Airbnb, ---------- platforms
• Competent with Microsoft Teams, WhatsApp, and email communication
• Ability to follow and execute from detailed SOPs

Communication & Language
• Impeccable written English with perfect grammar and spelling
• Professional, formal communication style
• Clear spoken English for team coordination

Working Style
• Self-directed with strong decision-making within defined parameters
• Comfortable with reactive and proactive work balance
• Reliable availability during scheduled hours (Wednesday–Sunday, 15:00–23:00 UK)
• Ability to work weekends as standard

Requirements:
* Experience in short-term rental management
* Strong organisational and communication skills - especially the ability to follow up with guests and the team on issues.
* Ability to prioritise tasks and manage multiple responsibilities
* Strong problem-solving skills
* Ability to handle emergency situations in a professional manner
* Answering emergency calls and help guests resolve issues such as lockouts, flooding, etc.

Systems You Will Use
• Hostaway (Property Management System)
• PriceLabs (Revenue Management)
• Airbnb Extranet
• ---------- Extranet
• WhatsApp (Guest and Team Communication)
• Email

Accountability & Reporting
You are responsible for day-to-day execution; management is accountable for strategy and outcomes. This means:
• Autonomous decision-making on guest communications using SOPs
• Weekly calls to review pricing strategy, listing optimisation, and performance
• Clear documentation and approval process for listing changes
• Escalation of refund/compensation requests to management

Good Luck and we look forward to hearing from you!

Thank you very much for your time.
Joel & Mo.

SKILL REQUIREMENT

Property Management Short Term Rentals Airbnb

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AltoLuxo

AirBnB Short Term Rental Operations Virtual Assistant

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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